Business Analyst I, Marketplace
Amazon · Sao Paulo, Sao Paulo, BRA ·
- Category
- Business analysis
The AMPS organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses.
The Program Manager in the Paid Services team (AMPS) org owns the program’s service offering and the design and execution of the product roadmap to continuously improve SX and team efficiency based on data, VoS insights and productivity studies of Marketplace Consultants (MCs). The PM works with other countries and AMPS program leaders to close BR’s gap vs. other markets on AMPS development.
The Program is the definition of customer obsessed. PM will own the combined vision and execution of how we connect with our sellers to uncover meaningful insights and share their voices with leadership to drive program improvements on their behalf. This role combines quantitative and qualitative analysis to ensure our sellers are heard and we have the best processes to take their accounts to their full potential.
A PM in AMPS will drive detailed discussions and high-level alignment. They will be challenged to be clear and concise in verbal and written communication, and drives program discussions, such as e.g. BRDs for tech rollouts, roadmap, MBR/QBR, bi-annual business reviews with LT for AMPS BR and EM and WW program stakeholders.
They will contribute to OP1/OP2 goal setting, new program launches and forecasting. They will create product materials and internal/external trainings to improve knowledge transfer and scalability of internal processes.
Key job responsibilities
- Working with operational, finance, retail and technical teams across the organization to identify opportunities, develop sound business cases and drive measurements of actions to continuously improve on the inputs and ultimately the outputs of the business
- Working with large volumes and big data, in a highly complex business
- Working with business intelligence tools, accessing and working with big data from multiple sources, and partnering with the business to identify strategic opportunities and deliver results
The Program Manager in the Paid Services team (AMPS) org owns the program’s service offering and the design and execution of the product roadmap to continuously improve SX and team efficiency based on data, VoS insights and productivity studies of Marketplace Consultants (MCs). The PM works with other countries and AMPS program leaders to close BR’s gap vs. other markets on AMPS development.
The Program is the definition of customer obsessed. PM will own the combined vision and execution of how we connect with our sellers to uncover meaningful insights and share their voices with leadership to drive program improvements on their behalf. This role combines quantitative and qualitative analysis to ensure our sellers are heard and we have the best processes to take their accounts to their full potential.
A PM in AMPS will drive detailed discussions and high-level alignment. They will be challenged to be clear and concise in verbal and written communication, and drives program discussions, such as e.g. BRDs for tech rollouts, roadmap, MBR/QBR, bi-annual business reviews with LT for AMPS BR and EM and WW program stakeholders.
They will contribute to OP1/OP2 goal setting, new program launches and forecasting. They will create product materials and internal/external trainings to improve knowledge transfer and scalability of internal processes.
Key job responsibilities
- Working with operational, finance, retail and technical teams across the organization to identify opportunities, develop sound business cases and drive measurements of actions to continuously improve on the inputs and ultimately the outputs of the business
- Working with large volumes and big data, in a highly complex business
- Working with business intelligence tools, accessing and working with big data from multiple sources, and partnering with the business to identify strategic opportunities and deliver results