Business Analyst (Hybrid)

• Analyze, evaluate, document, and improve business processes across the organization.
  
• Gather, define, and validate business requirements with key stakeholders.
  
• Facilitate workshops, interviews, and discovery sessions to identify opportunities for improvement.
  
• Translate business needs into clear functional requirements, user stories, and acceptance criteria.
  
• Support the development and execution of digital product roadmaps and enhancement initiatives.
  
• Collaborate with IT, Operations, Commercial, Customer Service, and senior leadership teams to align priorities and objectives.
  
• Conduct gap analyses, risk assessments, and business impact evaluations.
  
• Work closely with development teams throughout the solution lifecycle, from concept to implementation.
  
• Participate in testing activities, user acceptance testing, and solution validation.
  
• Prepare process documentation, user guides, training materials, and support documentation.
  
• Monitor solution adoption and performance, identifying opportunities for continuous improvement.
  
• Evaluate emerging technologies, automation opportunities, analytics solutions, and AI-driven initiatives.
  
• Track industry trends and competitive developments to support strategic decision-making.
  
• Build strong relationships with stakeholders and act as a trusted advisor on business process and system improvements.
  

Requirements

• Relevant tertiary qualification in Business, Accounting, Marketing, Communications, International Logistics, or a related discipline.
  
• Minimum of 5 years’ experience in digital product management, product ownership, business analysis, digital transformation, customer experience, or a related field.
  
• Proven background in Business Analysis.
  
• Demonstrated experience overseeing and enhancing customer-facing digital products, platforms, or solutions.
  
• Solid understanding of product discovery, roadmap development, prioritization, customer journey mapping, product performance metrics, and Agile delivery methodologies.
  
• Knowledge of APIs, cloud-based technologies, systems integrations, data and analytics platforms, enterprise software, as well as practical exposure to AI and automation technologies.
  
• Experience collaborating with UX/UI specialists and a strong appreciation for user-centred, intuitive design principles.
  
• Experience within freight forwarding, logistics, supply chain management, or another complex B2B operational environment.
  
• Exposure to shipment tracking solutions, customer portals, or B2B self-service platforms.
  
• Knowledge of business process optimization methodologies such as Six Sigma, DMAIC, or similar frameworks, together with project management experience.
  
• Proficiency with process-mapping tools such as MS Visio, along with working knowledge of SQL.
  
• Experience or exposure to AI-driven customer solutions and predictive analytics technologies.