Business Analyst - Freight Payments

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Auburn Hills, University Drive

Division: Road
Job Posting Title: Business Analyst - Freight Payments
Time Type: Full Time

SUMMARY

The Business Analyst - Freight Payments is responsible for the daily support as it pertains to freight pay and operations. The Freight Payment Analyst has a solid understanding of both the freight payment and operations environment, as well as third party logistics management. They will be the primary contact responsible for managing external 3rd Party Freight Audit and Payment providers. They will be an escalation point for carriers who are seeking payments and need to escalate above 3rd Party FBAP provider.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continuously looks for internal and customer process improvement.
• Develops and promotes a team environment.
• Assists with implementation and testing of new account start-ups.
• Provides support to teams located at customer sites.
• Documents and maintains all applicable department SOP’s.
• Meets or exceeds all team KPI’s for both Freight Pay and Operations.
• Conducts project work as required and coordinates with appropriate parties.
• Management and direction of 3rd Party freight auditing partners
• Escalation point internally for carrier invoicing issues or freight payment data needs

OTHER DUTIES

• Ability to present the data and findings to the Customer and Carriers.
• Reviews, updates and maintains standard operating procedures (SOP’s).
• Other projects/duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• College degree in Logistics/Supply Chain, Business Administration, related field, or experience in lieu of education.
• 3 years’ experience in a logistics, customer service, freight payment or related field.

Language Skills

• English fluency (reading, writing, verbal).

Other Skills

• Superior analytical and problem solving skills.
• Knowledge of pricing components for various modes of transport
• Strong project management skills.
• Ability to manage multiple projects simultaneously.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong work ethic, patience, and willingness to travel as needed.
• Ability to work in a fast paced environment
• Analytical and mathematics skills.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook, etc.)

Ability to travel by automobile, airplane, etc. up to 15% both domestic and international.

For this position, the expected base pay range is $55,000 - $65,000 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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