Business Analyst - Digital Product

As Business Analyst, you will be part of the COS Product Team. You will collaborate with the Product Manager and Business Experts to craft seamless experiences by understanding business objectives and technological capabilities to ensure we solve real customer problems. You will be responsible for facilitating the development process by gathering information, supporting to prioritise backlogs and drive feature development. You will take ownership for managing Jira backlog health and Jira tickets to ensure speed, a smooth collaboration and alignment on new initiatives.
What you will do:

• Secure Jira governance and improvements to guidelines, ensure stakeholders are onboarded and delivering to expectations.
• Improve health of the backlog, increasing the % of well-defined user stories ready for development.
• Facilitate agile ceremonies, including backlog refinement sessions, and ensure that development tasks are well-defined and actionable.
• Support the Product Manager with organising and leading stakeholder meetings and non-technical workshops to encourage cross-functional engagement and feedback.
• Coordinate with operational and development teams to resolve incidents and maintain system performance.
• Host knowledge transfer sessions or onboarding support for new team members or external consultants.​
• Engage with UX/UI design teams to ensure business requirements are reflected in user experiences
• Work with Data Analysts/Engineers to ensure data definitions and metrics are consistent and trustworthy​
• Lead the creation and delivery of feature requests, ensuring alignment with business goals and technical feasibility
• Participate in daily stand-ups, sprint planning, retrospectives, and demos to align with delivery progress and team goals.
• Maintain confluence pages, or dashboards to track requirement status, business rules, and changes.

• Experience as a Business Analyst (BA) or Delivery Lead in previous roles.
• Proficient in Jira and Confluence.
• Proactively highlights risks or blockers early to proactively drive continuous improvements.
• Proficient in writing and managing Jira tickets, ensuring thorough documentation of development work, bugs, and enhancements.
• Experienced in managing backlog priorities: Owns backlog grooming, collaborates with the Product Manager to prioritize tasks, and contributes to strategic discussions on feature and issue prioritization.
• Skilled in collaborating with technical and business stakeholders to gather requirements, address risks, and ensure alignment on upcoming initiatives.
• Fluency in both written and spoken English.
• Eager to learn and adapt.

Behaviours based on our values

• Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.
• Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions & anticipate and address issues before they arise.
• Communication: Able to communicate clearly in writing and verbally, you should be able to explain technical or complex points simply and keep stakeholders informed and updated.
• Collaboration: Abiloity to work constructively with other colleagues, share knowledge and support teammates. You should also be openminded and accept feedback professionally.
• Adaptable & Curious: You should be able to adjust to changing priorities, learns new tools and processes quickly and show curiosity and self-development

This is a Full time permanent contract based at our Head Office in London.

If you feel this opportunity is exciting feel free to apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with Three days per week at the office to foster teamwork and engagement. Two day per week, you’ll have the flexibility to work remotely.

WHY YOU’LL LOVE WORKING HERE

We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this UK- based colleagues also receive

• Up to 20 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust
• Private health & dental care

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.