Business Analyst - Customer Solutions

Purpose of the Job:

As a Business Analyst at Fixed Solutions, you'll play a vital role in bridging the gap between business needs and technical solutions within IT software project implementations for our customers. You will lead the evaluation, planning, and execution of projects, ensuring alignment with customer objectives, technical feasibility, and budget constraints, ultimately driving successful software implementations and delivering value to our customers. You will achieve this by eliciting, analyzing, and documenting business requirements, designing and re-engineering business processes, and collaborating closely with technology teams to deliver effective software solutions.

Duties and Responsibilities:

• Lead the end-to-end lifecycle of customer software implementation projects, from feasibility assessment, requirements gathering, and budget planning to execution, post-implementation review, and continuous improvement.
  
• Produce, analyze, and document business requirements through conducting stakeholder interviews, workshops, and document analysis with our customers. Translate these needs into clear and concise user stories, use cases, and business process models.
  
• Design and re-engineer business processes to optimize customer operations and improve efficiency, leveraging best practices and industry standards within the context of the implemented software.
  
• Produce high-quality Business Requirements Documents (BRDs) and Software Specifications that effectively communicate customer needs to technology teams, ensuring clear understanding and alignment.
  
• Create and maintain various Business Analysis artifacts, including process flows, data dictionaries, wireframes, and user acceptance criteria, to support project delivery and ensure comprehensive documentation.
  
• Serve as the primary liaison between customers and internal technology departments, providing technical expertise and guidance on the feasibility of proposed solutions and identifying quick wins.
  
• Collaborate with technology teams and vendors to explore and integrate new features, technologies, and products that enhance software capabilities and drive value for our customers.
  
• Develop and maintain a deep understanding of the competitive landscape and industry best practices, providing recommendations to enhance software offerings and implementation strategies.
  
• Ensure optimal customer experience by validating implemented solutions against customer needs and journeys, identifying areas for improvement, and driving enhancements across different projects. This includes conducting user acceptance testing (UAT) with customers to ensure solutions meet business requirements and deliver a seamless experience.
  
• Proactively communicate project status and updates to stakeholders (both internal and customer-facing), ensuring transparency and alignment throughout the project lifecycle.
  

Requirements

Education:

• Bachelor's degree from a recognized university, preferably in Computer Science, Engineering, Business Administration, or a related field.
  

Skills and Requirements:

• 3+ years of experience as a Business Analyst in IT software project implementations, preferably with experience serving external customers.
  
• Proven experience in requirements gathering, business process design and re-engineering, and producing BRDs and software specifications within a software development lifecycle.
  
• Proficiency in creating various Business Analysis artifacts, such as process flows, data dictionaries, and wireframes.
  
• Proficiency in data analysis tools (e.g., SQL, Excel, Tableau) and experience with relevant software development methodologies (e.g., Agile, Waterfall).
  
• Familiarity with different software applications and technologies commonly used in business environments.
  
• Demonstrated ability to analyze complex business processes, identify areas for improvement, and propose effective solutions using technology.
  
• Excellent communication, interpersonal, and presentation skills, with the ability to explain technical concepts to non-technical audiences and manage customer expectations.
  
• Strong analytical, problem-solving, and project management skills.
  
• Ability to work effectively within a multicultural environment and under pressure.
  
• Fluent in English, both spoken and written.