Business Analyst

COSMOTE Global Solutions NV, part of the OTE Group of Companies, is a leading ICT Systems Integrator offering a wide array of ICT Solutions and Services. We are committed to delivering innovative technology solutions to meet the needs of diverse clients across various industries. Join COSMOTE Global Solutions NV as a Senior Business Analyst and become a key player in bridging the gap between business needs and technological solutions. You will work closely with stakeholders to ensure the delivery of high-quality business solutions that drive efficiency and innovation within the organization.

Responsibilities:

Stakeholder Engagement & Workshops

• Organise, prepare, and lead transversal, cross-bank service workshops and working sessions involving business and IT stakeholders.
• Drive structured, outcome-oriented discussions to clarify requirements, reconcile diverging needs, resolve open design questions, and support decision-making.
• Lead alignment on target processes, roles and responsibilities, information flows, harmonised templates, repositories, and enabling technical capabilities.
• Act as a continuous, central point of contact between business stakeholders, the Project Manager, and the technical delivery teams.

Business Analysis & Process Design:

• Conduct and continuously update business analysis activities in line with an iterative, implementation-driven context.
• Analyse existing (“AS-IS”) processes and design target (“TO-BE”) business processes related to briefing preparation and management, taking into account transversal needs.
• Drive and validate process design decisions arising during implementation and testing phases.
• Ensure that proposed processes are feasible, consistent, and aligned with delivery constraints in terms of scope, timeline, cost, and quality.

Requirements, User Stories & Documentation:

• Elicit, consolidate, analyse, and maintain business requirements in close collaboration with transversal business stakeholders.
• Draft, refine, prioritise, and maintain use cases, user stories, and acceptance criteria in alignment with business objectives and the agreed technical roadmap.
• Identify unmet or partially met requirements, document outcomes of related discussions, and track design and scope decisions.
• Draft, update, and maintain business and functional specifications, and contribute to technical documentation in coordination with technical experts.

Implementation & Delivery Support:

• Actively support and drive implementation activities throughout iterative delivery cycles.
• Use Azure DevOps on a day-to-day basis for backlog management, user story definition, prioritisation, implementation tracking, and reporting.
• Support backlog refinement, sprint preparation, and ongoing clarification of requirements during development.
• Track implementation progress, identify dependencies, risks, and issues, and support their timely resolution together with the Project Manager and technical teams.
• Actively contribute to regular functional testing of the application.
• Log, track, and follow up on defects, issues, and change requests, ensuring appropriate prioritisation, traceability, and resolution.
• Drive functional design and clarification sessions during implementation to address functional, process, or user-experience questions arising during build and testing, ensuring consistent functional design choices across the application.

User Experience Definition:

• Collaborate with business and technical stakeholders to define and refine a user experience that best supports intended activities across user groups.
• Ensure usability, accessibility, and consistency of the user experience across all components of the solution.
• Liaise closely with technical teams to ensure that user-experience designs are technically feasible and aligned with system capabilities.

Change Management & Adoption Support:

• Prepare user-oriented documentation, including training materials, user manuals, and operational procedures.
• Support and/or deliver end-user training sessions.
• Contribute to the preparation of broader change-management materials, such as presentations, communication articles, or videos, supporting solution adoption across services.

Project Management Support:

• Support the Project Manager in the definition, documentation, and delivery of a complex, transversal, multi-stakeholder initiative.
• Apply and adapt appropriate delivery approaches, balancing plan-driven and agile ways of working.
• Support project control activities, including change control, risk management, quality assurance, and coordination of testing activities.
• Contribute to monitoring progress and managing stakeholder expectations throughout implementation.

Requirements

Mandatory Requirements:

• Relevant Bachelor’s Degree
• 5+ years of Relevant working experience
• The Functional Analyst is expected to have solid knowledge of building business applications leveraging the following technologies and environments:
• Microsoft 365 ecosystem, including:
• Microsoft Teams
• SharePoint Online
• Power Apps
• Power Automate
• Integration across Microsoft 365 components
• Azure cloud environment, including Azure DevOps for backlog management, user story tracking, and defect management.