Business Analyst

Position: Business Analyst

Reports to: Project Manager

Department: IT

Location: US Remote (and Canada when applicable)

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

• You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Account (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

CIEE’s Business Analysts are a critical link between our engineering teams and business units. They support all functions involved in the design, development, documentation, training, testing, and maintenance of our software applications. These applications are used to market to, acquire, and support on-program CIEE participants. With a commitment to innovation, CIEE’s Business Analysts are continually finding ways to improve our business processes and systems. The Business Analyst is expected to have excellent communication skills, a knack for troubleshooting and tracking down

elusive issues, and a desire to work in collaboration with Product Managers.

What you’ll do:

• Be an active member of an agile team(s) and follow the Scrum framework.
• Work side by side with engineering as well as multiple business units.
• Assist in translating roadmap features to epics and stories.
• Assist in developing and documenting business requirements.
• Create reports, dashboards, and metrics to showcase outcomes.
• Work closely with Product Managers on planning, refinement, and prioritization.
• Test and document systems, software, and services.
• Identify opportunities to improve efficiencies and performance with our systems, software, services, and ways of working.

What you’ll bring:

The ideal candidate will possess:

• A minimum of 3 years of relevant experience.
• Excellent written and oral communication skills – including the ability to summarize and present complex information to all levels of the business.
• A driving curiosity to understand why and how things work (or don’t).
• An analytical mind set and strong problem-solving skills.
• Extreme attention to detail.
• Experience and competence in the analysis and comprehension of data.
• 2 years of experience working with Salesforce.
• International Education/Exchange experience preferred.
• Readiness to grow and develop yourself, our client group, and our Company.
• Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving) and culture.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.