Business Analyst

Position Summary

The Business Analyst plays a key role in driving enterprise-wide initiatives by leading requirements gathering, analyzing complex business processes, and delivering solutions that enhance efficiency and strategic outcomes. This position is ideal for individuals who have demonstrated success in a Junior Business Analyst role and are ready to take on greater responsibility, including leading small projects and mentoring Junior Business Analyst roles.

Key Responsibilities

• Lead Requirements Gathering: Facilitate sessions with stakeholders to define business needs and translate them into detailed non-functional, functional, and technical requirements.
• Advanced Process Analysis: Evaluate complex workflows, identify gaps, and recommend innovative solutions for optimization and automation.
• Documentation: Develop comprehensive documentation, including business requirements, process maps, data matrices, user stories, and use cases.
• Cross-Functional Collaboration: Work closely with project sponsors, project managers, developers, and business units to ensure alignment and successful delivery.
• Mentorship: Provide guidance and support to Junior Business Analyst team members, fostering skill development and knowledge sharing.
• Continuous Improvement: Recommend best practices and contribute to the evolution of business analysis methodologies within the organization.
• Timeliness: Maintain accountability for meeting deadlines and supporting timely delivery of business solutions. Coordinate requirement sessions to meet deadlines.
• Research and Investigation: During and prior to requirements gathering research other impacted systems and departments and investigate how they will be impacted to develop complete end-to-end requirements
• Data Analysis: During requirements gathering, review data that impacts requirements to ask detailed questions and provide data-driven suggestions.

Qualifications

• Education: Bachelor’s degree in Business, Finance, Information Systems, or related field (or equivalent experience).
• Experience:
• 2+ years of business analysis experience, including demonstrated success in a Junior Business Analyst role.
• Experience with requirements gathering, process improvement, and project coordination.
• Skills:
• Excellent communication and facilitation skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Proficiency in process mapping tools i.e. Visio and Figma
• Proficiency in DevOps platforms i.e. Microsoft Azure DevOps
• Ability to ask insightful questions to uncover business needs and clarify requirements and dig deeper into answers
• Attributes:
• Ability to manage multiple priorities and work independently.
• Strong collaboration skills.

Preferred Knowledge

• Familiarity with Agile and Waterfall methodologies.
• Basic understanding of insurance industry processes.