Business Analyst (BIM / 3D Modelling)

Business Analyst (BIM / 3DModelling)

· Work with government users, vendors & techteams

• Drive system improvements from requirements to UAT
• Gain hands-on experience in digital system operations

Background

Join a government agencysupporting the operation and continuous improvement of digital systems.You will work closely with users, Helpdesk teams, technical teams and vendorsto resolve issues and deliver system enhancements.

Responsibilities

• Support day-to-day system operations, incidents and service requests within agreed SLAs.
• Coordinate with Helpdesk, technical teams and vendors to investigate and resolve system issues.
• Analyse user-reported issues and assist with root-cause analysis and resolution.
• Gather and document business and functional requirements for system enhancements.
• Coordinate with vendors on defects, change requests and deliverables.
• Conduct functional testing, UAT and regression testing for system changes.
• Track issues, actions and dependencies and escalate potential SLA breaches.
• Maintain requirements, process, system and incident documentation.
• Identify recurring issues and support improvements to system operations.

Requirements

• 4+ years of experience as a Business Analyst, System Analyst, Associate Consultant or similar.
• Experience supporting enterprise or business-critical IT systems.
• Experience working with Helpdesk, application support teams and software vendors.
• Good understanding of incident, problem and service request management and SLAs.
• Experience in requirements gathering, documentation, UAT and functional testing.
• Strong analytical, problem-solving and stakeholder management skills.
• Able to communicate technical issues clearly to non-technical users.
• Bachelor's degree in IT, Information Systems, Engineering, Architecture, Business or related discipline.

Desirable

• Public-sector or government project experience.
• Experience with BIM / 3D modelling tools such as Autodesk Revit or BIM Collab.
• Familiarity with JIRA, Confluence or similar tools.
• Knowledge of ITIL / Incident, Problem and Change Management.
• Experience working in multi-vendor environments.

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Kenwi Goh Jian Wee – R26159880

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