Business Analyst / Associate Project Manager

Job Description:

Position Overview

We are seeking a highly motivated and versatile Business Analyst / Associate Project Manager to join our IT Organization. In this dual-function role, you will report directly to the IT Project Manager and play a pivotal role in bridging the gap between business needs and technology solutions. You will be responsible for gathering and analyzing requirements, mapping business processes, and supporting end-to-end project execution for key enterprise systems. This position offers an exciting opportunity to lead business analysis efforts while gaining hands-on project management experience across complex, global implementation initiatives.

Key Responsibilities

Business Analysis & Requirements Gathering

• Partner with cross-functional stakeholders across business units to elicit, document, and analyze functional and technical requirements.
• Map "as-is" and "to-be" business processes, identifying workflow gaps, bottlenecks, and opportunities for automation and optimization.
• Translate business requirements into detailed user stories, process flows, data models, and functional design specifications.
• Facilitate User Acceptance Testing (UAT), including developing test plans, writing test scripts, coordinating testing sessions, and tracking bug resolution.
• Develop comprehensive training material, process documentation, and user guides to support change management and system adoption.

Project Management Support

• Assist the IT Project Manager in developing and updating project scope, schedules, resource allocations, and risk management logs.
• Monitor project deliverables, track milestones, and follow up with task owners to ensure timely execution.
• Prepare regular project status reports, dashboards, and executive updates for key leadership stakeholders.
• Facilitate project stand-ups, status meetings, and risk mitigation workshops, capturing clear action items and meeting minutes.
• Support vendor management and technical delivery teams to align project deliverables with business expectations.

Qualifications & Requirements

Education & Experience

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3–5+ years of professional experience as a Business Analyst, Systems Analyst, or combined Business Analyst/PM support role.
• Proven hands-on experience in implementing and optimizing enterprise platforms such as Workday, NetSuite, and HubSpot.
• Demonstrated experience working on system integration projects (e.g., iPaaS, REST/SOAP APIs, ETL workflows).
• Experience supporting enterprise system rollouts both in the United States and globally (understanding multi-currency, tax compliance, and cross-border implementations).

Skills & Competencies

• Strong proficiency with business process modeling tools (e.g., Lucidchart, Visio) and Agile/Waterfall project management software (e.g., Jira, Confluence, Asana, Smartsheet).
• Excellent analytical, problem-solving, and critical thinking skills with acute attention to detail.
• Exceptional written and verbal communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Adaptability and strong organizational skills to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Recognized professional certifications such as CBAP (Certified Business Analysis Professional), PMI-PBA, or CAPM / PMP.
• Certifications or specialized training in Workday, NetSuite, or HubSpot.

Reporting Structure

This position reports directly to the IT Project Manager.

MTN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.