Business Analyst

We are currently looking for a Business Analyst to join our growing team in one of the biggest European organisations.

Tasks:

• Model and document value chains, business processes, roles, capabilities, and data
• Elicit, analyse, and document business requirements and user stories
• Support business experts and product owners in defining requirements
• Maintain and track requirements throughout the system lifecycle
• Translate business and user needs into business requirements specifications
• Map business goals, benefits, priorities, components, and system features
• Analyse existing systems and business capabilities
• Identify and evaluate solution options
• Support business case preparation and feasibility studies
• Contribute to solution design, testing, quality assurance, and change management
• Design, validate, and optimize business processes
• Lead continuous improvement initiatives across business processes
• Coach business stakeholders on upcoming changes and process improvements
• Work with process owners to identify optimization opportunities
• Improve customer service, reduce costs, and increase operational efficiency
• Communicate project objectives, business cases, requirements, and scope to stakeholders
• Perform quantitative process analysis, including cost-benefit and what-if scenarios
• Support organizational change management initiatives
• Implement process performance monitoring mechanisms
• Assist in developing strategic and tactical business plans
• Define transition roadmaps aligned with business architecture objectives

Knowledge and skills:

• Bachelor's degree plus 5 years of relevant professional experience
• Minimum 5 years of project experience relevant to the profile
• Minimum English Language Proficiency: C1 (CEFR)
• Completed at least one full software solution lifecycle
• Knowledge of business process modelling using BPMN
• Experience in requirements gathering and user story elicitation/analysis
• Knowledge of modelling and analysis techniques using UML, including:
  • Capability Diagrams
  • Activity Diagrams
  • State Diagrams
  • Logical Data Models
• Proficient with modelling tools such as:
  • Sparx Enterprise Architect
  • ARIS Architect
  • Similar modelling tools
• Strong analytical and communication skills
• Ability to create and maintain analytical and project documentation
• Strong problem-solving skills

Specific requirements

• Acted as Business Analyst (BA) on a large-scale ERP implementation project (duration >1 year and budget >€1M)
• Experience in analyzing business processes including:
  • Logistics
  • Warehouse Management
  • Asset Management
  • Fleet Management
  • Financial Management
  • Legal
  • HR
  • Project Management
• Experience in business analysis (and optionally system analysis) within the ServiceNow platform, including:
  • Custom/scoped applications
  • ITSM
  • Hardware Asset Management
  • CMDB
  • SecOps
  • Customer Service Management
  • Enterprise Asset Management
  • Strategic Portfolio Management
  • On-prem and cloud environments
• Holds at least one valid ServiceNow certification such as:
  • Certified System Administrator (CSA)
  • Citizen Developer
  • Certified Implementation Specialist (CIS)
  • Other relevant ServiceNow certifications

Required Certificates (At least 1 certification among):

• Certification of Capability in Business Analysis (CCBA) or equivalent
• Certified UML Professional certification at Foundation level or equivalent
• BPM 2 Fundamental level certification or equivalent
• Other internationally recognized equivalent certifications (subject to acceptance by the Contracting Authority)