Business Analyst

Summary
The Business Analyst will be responsible for sourcing data, creating and maintaining reports, and analyzing operational performance. Internally this includes the creation of insightful visualizations, publishing of required daily, weekly, and monthly reports and scorecards and the timely communication of important trends and suspicious outliers. Externally this includes providing reports for daily, weekly and monthly reporting for clients, as requested by operational leaders. In addition, he/she will support the identification of best practices through rigorous analysis and research. To effectively perform in this role, he/she will require building a network of close working relationships with Senior Leadership, Operations Directors, and Program Managers, as well as others across the organization. The Business Analyst will possess a strong analytical skillset and proven experience validating and maintaining large data sets. He/she will be able to understand, analyze and synthesize: call center operations metrics, general business formulas, financial statements, regression analysis, and large data sets. This role requires a thorough understanding of data analysis and models. He/she will need to have strong working knowledge of all common analysis tools and formulae, as well as proven experience writing SQL and VBA.

Essential Duties & Responsibility

• Design clear, concise data visualization that maximizes audience understanding
• Solves complex problems by taking a new perspective using existing solutions
• Forecast operational performance through the proactive use of predictive analysis
• Validates and maintains large data sets
• Interprets internal and external business issues and recommends solutions
• Perform operational and financial analyses; proactively identifying and communicating trends, as well as suspicious outliers
• Proactively enhance reporting capabilities and push towards automation wherever possible
• Clearly communicate new features, conduct needed maintenance, and provide technical support on reports and dashboards
• Routinely pull data from various sources as needed to generate reports
• Collaborate with operational leaders, as well as clients, to generate and/or modify reports to highlight potential root causes to key issues as they arise
• Provide analytical support on special projects around the organization on a one off basis
• Be able to consistently manage their own tasks and workload, and proactively report status
• Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position

Qualifications

Education: Bachelor’s Degree in required. Major or focus/concentration in Business Administration, Finance, Mathematics, Accounting, Economics or Engineering is preferred.
Work Experience: Five years of proven analytical acumen in a professional or academic environment required. Call center experience preferred.
Skills: Windows, Excel, SQL query writing (SQL Server), Visual Basic, and the rest of the Microsoft Office Suite. Experience with common dashboard tools is preferred. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by Clients and Alta Resources.

Additional Skills

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Problem solving skills: Ability to structure ambiguous problems, think creatively, generate and test hypotheses
• Analytical skills: Strong quantitative background and logical decision making; ability to create and troubleshoot detailed financial and operational models
• Adept in working with raw data, integrating data from various sources, and preparing alternative methods of data presentation.
• Strong interpersonal and leadership skills – able to build relationships and credibility at all levels of the organization
• Presentation skills: Comfortable putting together storylines in PowerPoint
• High energy and ability to work in a very fast-paced, team-oriented environment
• Strong organizational, time management and planning skills. Strong attention to detail and accuracy.