Business Analyst

Overview of the role:

Al Futtaim Finance is in the middle of a major digital, technology, data, CRM, core platform, and customer experience transformation. We are building a small, high-calibre team to drive it, and this is a front-line role on that team.

As a business technology analyst, you will work directly with digital and business leadership to turn ambiguous, high-stakes problems into structured plans and delivered outcomes. You will move across strategy, execution, data, product, process, and vendor management, often on several workstreams at once. One week you are framing the business case for a CRM decision; the next you are unblocking a delivery pod, building a board-ready pack, or pressure-testing a vendor proposal. This is a builder’s role for someone who wants ownership and pace, not a requirements-documentation role.

What you will do:

• Drive transformation workstreams end to end — take a problem from ambiguity to a structured approach, a decision, and a delivered result, across multiple initiatives in parallel.
• Enable digital products and platforms — partner with product, engineering, and business teams to move CRM, core platform, and customer experience initiatives from idea to adoption.
• Turn data into decisions — structure analysis, size impact, and build the numbers that underpin business cases and investment choices.
• Redesign processes for outcomes — rethink how things work rather than documenting how they work today, and design the future-state operating model.
• Produce executive-grade materials — board packs, decision papers, and steering updates that are sharp, clear, and ready for a president-level audience.
• Accelerate delivery — chase follow-through, surface and clear blockers, and keep momentum across teams that do not report to you.

Required skills to be successful:

• Strong analytical and problem-solving skills, including comfort with data and business-case modelling.
• Excellent communication — able to build and present materials that stand up in front of senior executives.
• A startup mindset: curious, fast, accountable, and energised by change.
• A track record of running multiple topics at once under real-time pressure and high ownership.

What qualifies you for the role:

• Bachelor’s degree in a relevant field; top-tier academic or consulting pedigree.
• 2 to 5 years in management consulting, digital or technology strategy, fintech, a transformation office, digital business building, or a fast-paced financial services environment.
• Financial services, lending, leasing, or fintech exposure is a strong plus but not essential.

About Al-Futtaim Group Real Estate

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.

About Al-Futtaim Malls

Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

About Al-Futtaim Engineering & Technologies

Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.

The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.

The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.

These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.