Business Analyst
Agensi Pekerjaan Penta Consultancy Sdn. Bhd · Kuala Lumpur, Malaysia ·
- Employment
- Full time
- Category
- Business analysis
- Experience
- 3+ years
Business Analyst in Kuala Lumpur working on payment gateway and financial process projects: gathering and documenting requirements, writing user stories and functional specs, mapping payment workflows, overseeing gateway integration and testing, and analyzing payment data and gateway performance. Key tools include JIRA, Confluence, and Microsoft Visio.
Job Responsibilities:
- Gather, analyze, and document requirements related to payment gateways and financial processes.
- Create detailed user stories, use cases, and functional specifications for the implementation of payment solutions.
- Analyze existing business processes, identifying areas for improvement or automation in the payment flow.
- Map out workflows for payment gateway integrations and ensure seamless payment processing and user experience.
- Recommend enhancements to optimize payment workflows, reduce transaction costs, and improve efficiency.
- Work closely with technical teams (IT, developers) to integrate and customize payment gateway solutions.
- Ensure proper configuration of payment systems.
- Oversee the end-to-end integration process and manage testing to ensure functionality and user experience.
- Analyze payment data to provide actionable insights into payment trends, customer behavior, and transaction success rates.
- Develop reports and dashboards to help stakeholders make data-driven decisions about payment processes.
- Monitor the performance of payment gateways, identifying and resolving issues related to transaction errors, downtime, and performance bottlenecks.
- Ensure high uptime and reliability of payment systems to prevent disruptions to business operations.
- Stay updated on emerging payment technologies and industry trends, recommending new tools and solutions to improve payment processes.
- Drive continuous improvement initiatives to increase payment system efficiency, security, and customer satisfaction.
Job Requirements:
- Bachelors degree in business administration, Information Technology, or a related
field.
- Minimum of 3 years of experience in Business Analyst, especially within payment processing domains.
- Experience working with various payment gateway systems.
- Familiarity with agile methodologies and experience working in agile environments.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in requirement gathering techniques, process modelling, and documentation.
- Familiarity with project management methodologies and software development lifecycle.
- Ability to collaborate effectively with cross-functional teams.
- Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, etc.