Business Analyst

Job Description

Business Analyst

• Document process and change steps on relevant applications from an administrative perspective.
• Analyze current state processes and assess how current or future applications may improve standardization and efficiency.
• Work in coordination with Project Management Office and Department Leads as support resource and liaison on project teams.
• Collaborate with business stakeholders and technical teams to develop, coordinate, and execute project testing activities.
• Develop business cases in coordination with department leads through process analysis, data evaluation, scope definition, and milestone planning.
• Review procedural design and technical documents to ensure they effectively meet business/operational needs.
• Identify critical stakeholders and deliver effective communication (written and verbal) to all levels.
• Elicit and document current business processes using standardized frameworks in conjunction with process owners and process stewards.
• Collaborate with the Learning and Development department to educate staff on process efficiency and identifying signs of process deterioration.
• Effectively communicate and collaborate with department leads to maintain standardized processes as they are implemented.
• Manage, communicate, and author changes to re-engineered or new processes in collaboration with stakeholders.
• Troubleshoot issues that arise and provide recommendations for solutions.
• Translate business needs into functional requirements and future-state business processes.
• Manage cross-team dependencies with other business and IT areas.
• Act as a strategic thought leader from process conception through implementation.
• Identify opportunities for improvement and automation.
• Create strong relationships with current and future vendors.
• Advocate for business areas regarding system needs and requests.
• Follow Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including:
• Understanding of BHCCU’s policies and procedures, as well as all rules and regulations which pertain to BSA.
• Other duties as assigned.

• Ability to analyze and resolve situations independently.
• Ability to manage multiple priorities, effectively delegate, and set deadlines.
• Analytical thinking and problem-solving skills with the ability to turn findings into actionable recommendations.
• Show skills required to fulfill the duties and responsibilities defined above.
• Have demonstrable people skills with team members, vendors, and members.
• Exceptional written and oral communication abilities at all levels of the organization to determine service needs and collect required data; position has constant contact with other staff, and frequent contact with departmental executive management; also, vendors and other outside contacts.
• Demonstrate analytical, problem solving and leadership skills; leadership and initiative are required to lead conversations, influence individuals, pursue ideas and execute plans or solutions.
• Ability to provide verbal and written reports showing status of ongoing projects and tasks.
• Preferred understanding of industry frameworks such as: APQC, Six Sigma, ITIL, and Agile
• While not a management position, experience managing people is a plus.

• Ability to multitask and prioritize.
• Pass the pre-employment drug test and background check.
• Three to five years of experience in Continuous Improvement, Innovation, or comparable role.
• Bachelor’s degree in business, management, IT or related field or equivalent level of knowledge or experience required; recognized certifications in applicable disciplines are a plus.
• Experience gathering requirements, supporting implementations, coordinating cross-functional work, and developing professional documentation.
• Proficient knowledge of computer systems and network-based applications.

• Previous experience in process analysis/development
• Previous experience leading a team.

• Hybrid work environment with on-site meetings.
• Must be able to work independently on assigned tasks.
• High level of accuracy and accountability in data handling.
• Ability to move about and communicate with a diverse membership and employee group.
• Ability to accomplish the described responsibilities using computers and technology.
• Ability to sit and/or stand for extended periods of time.
• Ability to work in a changing, challenging, and fast paced work environment.
• Variable stress levels.
• Provides own transportation.