Brand Marketing and Automation Specialist

Job Profile Summary
The Marketing Automation Specialist is responsible for the end-to-end execution and optimization of lifecycle and ad hoc marketing campaigns across email and SMS channels. This role owns campaign development within the Iterable marketing automation platform, partnering cross-functionally with Marketing, Brand, Design, Sales Operations, Legal, and other business stakeholders to deliver high-quality customer communications. The Marketing Automation Specialist leverages campaign performance data, testing, and customer insights to continuously optimize marketing programs, improve customer engagement, and drive business outcomes.

Primary Duties and Responsibilities

Own the end-to-end creation, execution, and optimization of lifecycle and ad hoc marketing campaigns across email and SMS using the Iterable marketing automation platform.

Develop and manage campaign workflows, audience segmentation, templates, forms, and digital content that support customer onboarding, engagement, lead nurturing, retention, and business growth.

Partner with Marketing leadership to develop campaign strategies, targeting, timelines, and content while contributing ideas for new marketing initiatives and customer engagement opportunities.

Coordinate campaign development and approvals with Brand, Design, Legal, Sales Operations, and other cross-functional stakeholders to ensure timely and accurate campaign delivery.

Build, test, launch, and monitor marketing campaigns, validating audience targeting, campaign functionality, content accuracy, and customer experience throughout the campaign lifecycle.

Analyze campaign performance using marketing metrics, A/B testing, customer engagement data, and reporting to identify trends and recommend improvements that increase campaign effectiveness and return on investment.

Manage and optimize the Iterable marketing automation platform by supporting platform administration, evaluating new functionality, and identifying opportunities to improve automation, workflows, and campaign processes.

Compliance with all applicable laws and regulationsOther duties as assigned