Brand Host

KEY ACCOUTABILITIES

Customer Reception & Hospitality

• Welcome all showroom visitors professionally and courteously.
• Create a positive first impression by delivering a premium and personalized customer experience.
• Offer refreshments and ensure guests are comfortably attended to while waiting.
• Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
• Assist customers with general inquiries and direct them to the appropriate sales consultant.

Visitor Management

• Register customer information accurately in the CRM system or visitor log.
• Monitor customer appointments and coordinate with the sales team.
• Manage showroom traffic and ensure visitors are attended to promptly.
• Follow customer flow procedures and brand experience standards.

Administrative Support

• Answer and direct incoming telephone calls professionally.
• Manage showroom email inquiries and route them to the relevant departments.
• Maintain visitor records and daily showroom reports.
• Support document filing, appointment scheduling, and administrative tasks as required.

Brand Experience Enhancement

• Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
• Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
• Support customer events, product launches, and showroom marketing activities.
• Ensure all customer interactions align with EXEED premium brand standards.

Showroom Presentation

• Monitor showroom cleanliness and presentation standards.
• Ensure reception and waiting areas remain tidy and welcoming at all times.
• Coordinate with housekeeping and facility teams when required.
• Report any showroom maintenance or customer experience concerns.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback scores.
• Visitor registration accuracy and CRM compliance.
• Customer waiting time management.
• Telephone and inquiry response quality.
• Compliance with EXEED brand standards.
• Professional appearance and customer service excellence.

Key Responsibilities

Customer Reception & Hospitality

• Welcome all showroom visitors professionally and courteously.
• Create a positive first impression by delivering a premium and personalized customer experience.
• Offer refreshments and ensure guests are comfortably attended to while waiting.
• Maintain a warm, friendly, and luxury-oriented atmosphere in the showroom.
• Assist customers with general inquiries and direct them to the appropriate sales consultant.

Visitor Management

• Register customer information accurately in the CRM system or visitor log.
• Monitor customer appointments and coordinate with the sales team.
• Manage showroom traffic and ensure visitors are attended to promptly.
• Follow customer flow procedures and brand experience standards.

Administrative Support

• Answer and direct incoming telephone calls professionally.
• Manage showroom email inquiries and route them to the relevant departments.
• Maintain visitor records and daily showroom reports.
• Support document filing, appointment scheduling, and administrative tasks as required.

Brand Experience Enhancement

• Act as a brand ambassador for EXEED by demonstrating professionalism and excellent customer service.
• Maintain up-to-date knowledge of EXEED products, campaigns, and dealership activities.
• Support customer events, product launches, and showroom marketing activities.
• Ensure all customer interactions align with EXEED premium brand standards.

Showroom Presentation

• Monitor showroom cleanliness and presentation standards.
• Ensure reception and waiting areas remain tidy and welcoming at all times.
• Coordinate with housekeeping and facility teams when required.
• Report any showroom maintenance or customer experience concerns.

Key Performance Indicators (KPIs)

• Customer satisfaction and feedback scores.
• Visitor registration accuracy and CRM compliance.
• Customer waiting time management.
• Telephone and inquiry response quality.
• Compliance with EXEED brand standards.
• Professional appearance and customer service excellence.

Qualifications & Experience

Education

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Customer Service, or related field.

Experience

• 1–3 years of experience in reception, front desk, hospitality, luxury retail, automotive, or customer service roles.
• Experience in premium automotive dealerships is an advantage.

Skills & Competencies

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems is preferred.
• Strong administrative and organizational skills.

Soft Skills

• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong customer service orientation.
• Ability to multitask and work in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Team player with strong relationship-building skills.

Language Requirements

• Fluent in English (spoken and written).
• Arabic language skills are highly preferred.

Personal Attributes

• Presentable and well-groomed.
• Passionate about customer experience and luxury brands.
• Confident, approachable, and courteous.
• Professional and proactive mindset.
• Ability to represent the EXEED brand image with excellence.