BMW Service Manager - The Wyler Collection, Dublin, Ohio

We are inviting Applications for Automotive Service Manager

Location: The Wyler Collection, BMW Dublin

We are seeking a manager with BMW Service Management experience, minimum of 2 years. A strong, results driven leader to make us the best Service Department in the country. Our organization has a belief system that the leader of the service department is an integral position for the entire dealership, and offers full support, training, and strong, proven systems that bring success to the store in both finance and customer satisfaction.

The Wyler Collection, BMW is hiring a highly motivated, loyal, and goal-oriented team leader to take the service department to the next level. The best candidate has a passion for leading and developing people and uses high levels of integrity to guide decisions. To be considered for this role, you must be able to:

DEALERSHIP COMMITMENT:

• Industry Leading compensation, competitive wages, and bonus structure
• Career Advance Opportunities
• Paid Holidays & Vacation
• Stable upwardly mobile employment with a growing company
• Clean Modern Fully Equipped Facility
• Medical, Dental, Vision & much more!

ESSENTIAL DUTIES:

• Ensure customers receive prompt, courteous, and effective service with positive dealership experience
• Provide a high level of support with the new and used vehicle sales operations by ensuring their service needs are met in a timely and efficient manner
• Ensure the correct handling of all aspects of the service transaction from the "meet and greet" to "fix it right the first time"
• Serve as a liaison between service advisors, technicians, and customers
• Hire, manage, and develop Service Department employees - technicians and service advisors
• Monitor and maintain training and certification requirements
• Prioritize required services
• Follow manufacturer and company policies and procedures
• Meet and exceed customer satisfaction benchmark