Billing Systems Analyst

ABOUT THIS POSITION

The Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration — resolving billing exceptions, maintaining platform configuration integrity, ensuring clean data flow across the CPQ-to-invoice workflow, and driving the process automation that reduces manual Finance case volume.

This role is the primary point of accountability for billing data quality, lead-to-customer activation accuracy, and the integration seam between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite. The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.

WHAT YOU'LL DO

• Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform (Waystar.com) within IS&IO change control protocols
• Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue models
• Manage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generation
• Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognition
• Support platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teams

• Design and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflows
• Establish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rate
• Conduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process library
• Ensure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic — coordinating with the IS&IO Data Engineering team
• Proactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediation

• Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite — including API health monitoring, sync frequency validation, and error alerting
• Serve as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases — triaging and resolving within defined IS&IO SLA
• Document all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management tooling
• Collaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocols
• Participate in IS&IO incident response and post-incident review processes for billing platform outages or data quality events

• Identify and implement configuration changes that reduce manual steps in billing workflows — specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processing
• Build and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership review
• Document standard operating procedures for billing platform administration, exception handling, and Finance case triage within the IS&IO process library
• Support the Director, Q2C Systems in RFP processes, vendor assessments, and platform roadmap planning related to billing system evolution
• Identify automation opportunities within the billing workflow and partner with the IS&IO engineering team to implement scalable solutions

WHAT YOU'LL NEED

• 4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organization
• Intermediate to advanced SQL proficiency — able to write complex queries, perform data audits, and troubleshoot integration issues at the record level
• Hands-on experience with a commercial billing or subscription management platform; strong working understanding of bill plan structures and invoice workflows
• Familiarity with Salesforce CPQ data structures (Quote, Quote Line, Order objects) and their downstream billing implications
• Understanding of ASC 606 revenue recognition fundamentals and their impact on billing system configuration and data requirements
• Demonstrated ability to work within IS/IT change control, documentation, and release management processes

• Oracle NetSuite experience — billing, invoicing, or revenue recognition module administration
• Snowflake or Google BigQuery proficiency for building operational billing data sets and Finance close reporting
• Experience with API integration monitoring tools (Postman, DataDog, or comparable) within an IS&IO or DevOps environment
• Healthcare technology, SaaS, or recurring revenue business model experience
• Familiarity with IS&IO change management and ITSM ticketing systems (ServiceNow or equivalent) and production release protocols
• Power BI or comparable BI tool experience for building and maintaining KPI dashboards

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.