Billing Operations Analyst II

What You'll Do

The Billing Analyst II is responsible for managing end-to-end billing operations within Avalara's Finance Operations department, including invoicing, accounts receivable, credit and refund processing, and reconciliation between Salesforce (CPQ/Billing) and NetSuite for customers in the US and EMEA regions. This role operates with a high degree of independence and serves as a resource for less experienced team members. You'll report to Sr. Manager Billing.

What Your Responsibilities Will Be

• You'll generate, review, and approve customer invoices and invoice batches in Salesforce CPQ/Billing and NetSuite for US, Canada, and EMEA regions, ensuring accuracy against contracts, order forms, and pricing terms.
• You'll manage end-to-end accounts receivable (AR) case resolution, including billing discrepancies, invoice disputes, and customer billing inquiries.
• Review and apply credit notes, debit notes, refunds, and account adjustments in NetSuite and Salesforce in accordance with company policy.
• You'll process cancellations, cancellation-for-nonpayment, and de-provisioning requests, ensuring correct effective dates and required approvals.
• Perform billing reconciliation between Salesforce and NetSuite to identify and resolve sync errors, duplicate invoices, and payment/credit application mismatches.
• You'll prepare reconciliation reports for customers on monthly or high-dollar-value billing arrangements and support month-end close activities.
• You'll review subscriptions, quotes, opportunities, and sales orders in Salesforce to confirm correct billing setup prior to invoicing.
• Manage recurring and usage-based billing cycles and validate that contract renewals and amendments flow correctly into billing.
• Maintain accurate billing records and supporting documentation to ensure audit readiness and compliance with company SOPs and SLAs.
• Collaborate with Collections, Order Management, Customer Account Management, and Sales to resolve billing or system integration issues.
• Provide guidance and support to Billing Analyst I team members on standard billing workflows.

What You'll Need to be Successful

• Education: B.Com, M.com/MBA (Finance), or a related degree in Commerce, Finance, or Accounting (or equivalent practical experience).
• Experience: 3 or more years of experience in billing, accounts receivable, order-to-cash, or revenue operations, ideally within a SaaS or subscription-based business.
• Systems: Hands-on working experience with NetSuite and Salesforce (CPQ/Billing) for invoicing, credit memos, or AR case management.
• Technical: Working knowledge of Microsoft Excel for reporting and reconciliation.
• Awareness of billing/AR automation tools and process automation trends (e.g., HighRadius, RPA, AI-assisted reconciliation tools), with openness to adopting new automation as billing processes evolve.

#LI-Hybrid

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

We’re An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.