Role Overview

The Business Operations – Billing Coordinator will play an integral role in supporting the efficient functioning of our customer invoicing and revenue processes. Based in Burbank, CA and working with US and Global colleagues focused on customer invoicing, project maintenance and revenue recognition activities for the Group, you will support the Finance Team and work collaboratively with cross-functional colleagues across the US, Europe and India to ensure day-to-day billing and operational tasks are carried out smoothly and accurately. This role offers broad exposure to business operations, finance processes and reporting, providing an excellent foundation for career growth within our organization.

The role is backfill of an existing role, and a structured training and handover period will be provided by US colleagues to ensure continuity of service to our customers.

Key Responsibilities

· Customer Invoicing: Raise and issue accurate customer invoices based on contract and work order documentation, ensuring timely distribution in line with agreed billing schedules.

· Accounts Receivable & Collections: Produce aged receivables reporting, chase outstanding invoices and support aged debt recovery processes.

· Revenue Recognition, Revenue and WIP Reporting: Prepare revenue and work-in-progress reporting and support the accurate recognition of revenue across projects.

· Project Maintenance: Set up and maintain project, contract and work order records within the ERP system, keeping values, milestones and billing schedules up to date.

· Cash Application: Oversee the application and allocation of customer receipts, investigating and resolving unmatched or unapplied cash.

· Purchase Order (PO) Management: Track and chase outstanding customer purchase orders required to support billing.

· Client Master Data: Manage client master data forms and onboarding requirements, and maintain data hygiene across finance and CRM systems such as Unit 4 and Salesforce.

· Month-End Reviews: Participate in month-end review processes and assist with reconciliations and reporting.

· KPI & Management Reporting: Collate and compile both manual and automated reports to assist management decision-making.

· Revenue Forecasting Support: Assist with administrative tasks related to revenue forecasting, reporting, and implementing necessary amendments.

· Continuous Improvement & Other Projects: Identify opportunities to improve and standardize billing processes, and support the Finance and Business Operations teams with various other projects as assigned.

Qualifications & Skills

· Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or a related field.

· Previous experience in a billing, accounts receivable or finance operations role is advantageous.

· Strong IT skills, with experience in: ERP systems such as Unit 4, QuickBooks or SAP; Excel and other Microsoft Office products; Adobe Acrobat; FileMaker a plus.

· Experience with Salesforce and SharePoint is advantageous.

· Excellent verbal and written English communication skills, with the confidence and flexibility to liaise with colleagues and customers across multiple time zones.

· Good problem solving, research and analytical skills, with a willingness to learn and adapt in a fast-paced environment.

· Excellent organizational and time management skills; ability to manage multiple priorities and deadlines.

· High attention to detail and a commitment to data accuracy.

· Strong interpersonal skills; able to work collaboratively within a team.

· Ability to handle sensitive customer, commercial and financial information discreetly and professionally.