Billing Analyst

The Revenue Ops Billing Analyst serves as a key resource in the Revenue Operations/billing department in the research and analysis of complex items related to customer contracts and billing.

DUTIES AND RESPONSIBILITIES:

 Review contracts and process sales orders and billing changes into the order/billing and production systems. Ensure contractual elements are entered in accordance with contract terms.

 Provide Billing Operations support which could include new order validation, product database setup, adjustment processing, billing reconciliation, and resolution of customer issues.

 Research customer agreements and addendums that outline the key rates, terms and conditions. Interpret contractual terms and process billing related transactions in accordance to such terms.

 Perform portfolio wide complex analysis and reconciliations for strategic clients. Process complex rebills and issues credits as required.

 Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices.

 Cultivate internal and external relationships to gain new knowledge and competencies.

 Provide technical advice to resolve complex billing and order discrepancies.

 Communicate with external customers and explain billing invoices and billing polices to clients. Assist in researching client questions regarding billing and order setup.

 Assist Manager in developing, implementing, maintaining and monitoring policies and procedures related to the revenue cycle to ensure the quality of billing functions and systems.

 Identify revenue cycle problems, research and analyze data to resolve issues, identify and select alternatives to address outstanding issues, and work with management to implement solutions for improvement.

 Assist in mid-month and month end close duties to ensure accurate and timely billing close.