Bilingual Operations Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Bilingual Operations Manager will oversee the loan process from initial application to close of file. The Bilingual Operations Manager will partner with internal team members and external clients in qualifying and processing of loan files. A successful analysis is accomplished by completing a basic review of loan files submitted to operations, completing verification of employment, reviewing executed funding packages, assisting in the completion of closing documentation, assisting with various loan assignments, and assisting other managers, team leads, processors, underwriters, closers, and post-closers in special projects as assigned.

Job Responsibilities:

• Complete Verbal Verification of Employment on assigned loans within 10 days of closing.
• Ordering third party verifications such as appraisals, condo certs, title documents, flood certs, etc.
• Review obtained loan packages for signatures, dates, notary stamps, etc. prior to giving funding authority.
• Partner with Loan Officer Assistant in retrieving, obtaining signatures and overnighting CEMA and CO-OP documents.
• Oversee pipeline management to ensure files are accurately and efficiently processed within organizational deadlines.
• Complete basic review of loan files to ensure necessary documentation and data fields in loan origination/processing system are complete and accurate.
• Assist in reconciling final ALTA statements.
• Process file once locked, submit to Underwriting for conditions and direct Loan Officer Assistants to properly order appropriate services for files.
• Provide Branch Manager with regular updates and reporting on branch pipeline status.
• Complete post consummation closing disclosures and issue refund checks.
• Act as the liaison between the branch and corporate underwriting operations.
• Work on special projects as necessary.
• Work effectively and efficiently with operations managers, team leads, processors, underwriters, closers, and post-closers.

Qualifications and Skills:

• Fluency in the languages of Spanish and English in order to communicate effectively with internal and external customers, of whom may speak only English or Spanish.

• High school diploma or equivalent.
• A minimum of 2 years’ mortgage or lending experience in the capacity of an Underwriter, Processor or Originator.
• Operations management experience, preferred.
• Working knowledge of federal, state, and regulatory rules, laws, regulations, underwriting guidelines and statutes relevant to the mortgage industry.
• Experience using Microsoft Office (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Ellie Mae Encompass experience, preferred.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.