Bilingual Network Support Engineer

Our tech service client is hiring an experienced Bilingual Network Support Engineer! Great mid-career /associate, senior job opportunity// Full-time permanent job!

[Client] A Global Indian ICT Service Company based in Tokyo　

[Nature of Job] Service/ solution delivery role 

[Company Size] Mid Size (~500 employees), more than 20 years in business in Japan　

[Employent Type] Permanent/ Full Time　

[Salary Range] 6 - 10 million JPY yearly (annual salary package, bonus/ incentive inclusive). For senior position /engineers, it may stretch depending on experience and skill

[Work Location] Full onsite work is planned for this job (the situation may change in the future). Walk-in distance from the nearest station. Central Tokyo, Akasaka location

[Work Hours] 8 hours per day (9AM - 6PM with 1 hour break, it may shift slightly)　

[Team Structure] Local /international client and business team

[Eligibility] Relevant work experience, bilingual (high business N3 certification or higher, or native level of Japanese, and business level English). Applicants need to be able to work full time as an engineer in Japan at the time of application

[Key Features] Mid-career, full-time, engineer job, high salary, growth industry

[Special Benefits] Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option. Annual appraisal, health check

[How to Apply] From the site, or contact us ([email protected]) with the reference number L4Y5RV47

[Job Description] *information is subject to change, non-exhaustive


General Job Description and Experience Needed:

-CCNP is min, for senior level (L3+) engineers

-CCNA is preferred, or equivalent proven knowledge may do for junior level (L2) engineers

Cisco TAC - Networking Support Engineer

• CCNA, CCNP, CCIE or equivalent certification holders are highly preferred.

Mandatory Skills:

• Hands on experience on Webex Meetings.
• Design and providing solutions to HCS environment for end-to-end collaboration deployment.
• Troubleshooting on the third-party integrations like VOSS-4UC, E-Gain products.
• Creating tailored architecture to customers for third party integrations.
• Troubleshooting Video and Voice related issue for Telepresence Calls.
• Troubleshooting and configuration on CUCM, IMP, Unity Connection, UCCX and Gateways.
• Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
• Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
• Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
• Handling team and pertaining training to the team with new skills.
• Handling escalations for CAP and RRR customer accounts.
• Working as mediator between partners and BU for defect and research related issues.
• Working on Techzone for creating technical documents which can be taken as reference at the time of troubleshooting.
• Working on the IC-Digitization to automate the issue detection from the logs automatically.
• Giving Process and Product training for new joiners and make them competent.

What You Will Do

• Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.
• Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.
• Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems
• Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers.
• Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc.
• Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers