Bilingual Medical Scheduling & Patient Support Specialist
Go Lean Health · Trujillo, Peru ·
- Work mode
- Remote
- Employment
- Part time
- Category
- Support
Bilingual Medical Scheduling & Patient Support Specialist
Remote | Gastroenterology | Part-Time, 40 hours/week | Rate: $6.5/hour
About the Role
This Gastroenterology practice is looking for a highly organized, patient-focused Bilingual Medical Scheduling & Patient Support Specialist to support its clinics in two locations in Texas.
This role is heavily focused on appointment scheduling and patient communication, with a high daily call volume of approximately 70 to 90 calls per day. The ideal candidate is comfortable working in a fast-paced healthcare environment, managing multiple communication channels, and maintaining accurate patient documentation.
Key Responsibilities
1. Appointment Scheduling
Handle approximately 70 to 90 inbound and outbound calls daily related to appointments for the Lewisville and Denton locations.
Schedule, reschedule, and cancel patient appointments while ensuring accurate and timely communication with patients.
Maintain and update provider schedules in RingCentral and eClinicalWorks (eCW) based on availability and scheduling requirements.
2. Fax Management
Send and receive faxes involving patient records, referrals, insurance documents, and other clinical or administrative information.
Review incoming fax communications and route documents to the appropriate provider, department, or patient record.
Accurately log, upload, and organize faxed documentation within the clinic's systems.
3. Language Interpretation Support
Provide occasional language interpretation assistance between patients and clinic staff when needed.
Help ensure medical and administrative information is communicated clearly and accurately across language barriers.
Maintain professionalism, confidentiality, and accuracy when assisting with patient-provider communication.
4. Outbound Calling
Conduct outbound calls for appointment reminders, follow-ups, patient updates, and care coordination.
Contact insurance companies, referring providers, pharmacies, or other healthcare offices when necessary.
Document call outcomes, follow-up requirements, and relevant information accurately in the patient's record.
5. Patient Text Messaging
Send appointment confirmations, reminders, updates, and other approved patient communications through text messaging.
Monitor and collect patient responses and escalate questions or concerns to the appropriate clinic team member when needed.
Document relevant text conversations and patient responses in RingCentral and eCW to maintain continuity of care.
6. Billing and Payment Reminder Support
Contact patients regarding outstanding balances, billing reminders, or upcoming payment obligations as instructed by the clinic.
Provide basic payment-related information and direct patients to the appropriate billing resource when additional assistance is required.
Qualifications
Previous experience in medical administration, medical virtual assistance, patient scheduling, front desk support, or a similar healthcare role is strongly preferred.
Comfortable handling a high-volume call environment, including approximately 70 to 90 calls per day.
Experience using eClinicalWorks (eCW) and RingCentral is highly preferred.
Strong verbal and written English communication skills with a professional and patient-friendly approach.
Strong attention to detail, organization, documentation, and ability to manage multiple tasks throughout the workday.
Experience supporting a gastroenterology or specialty medical practice is an advantage.
Ability to communicate in an additional language and provide interpretation support is an advantage.