Bilingual Infra Support Engineer

Our tech service client is hiring an experienced Bilingual Infra Support Engineer! Great mid-career /associate, high-class job opportunity// Full-time permanent job!

[Client] A Global Indian ICT Service Company based in Tokyo　

[Nature of Job] Service/ solution delivery role 

[Company Size] Mid Size (~500 employees), more than 20 years in business in Japan　

[Employent Type] Permanent/ Full Time　

[Salary Range] 4.5 - 5.5 million JPY yearly (annual salary package, bonus/ incentive inclusive) 

[Work Location] Onsite work is planned for this job (the situation may change in the future). Car commute is recommended, work area is Okaezaki in Shizuoka prefecture

[Work Hours] 8 hours per day (9AM - 6PM with break, it may shift slightly)　

[Team Structure] Local /international client and business team

[Eligibility] Relevant work experience, bilingual (high business/ native level of Japanese, and business level English). Applicants need to be able to work full time as an engineer in Japan at the time of application

[Key Features] Mid-career, full-time, engineer job, high salary, growth industry

[Special Benefits] Social insurance, paid holidays, special leave, life support service. 65 years old retirement age, continuous contract employment option. Annual appraisal, health check

[How to Apply] From the site, or contact us ([email protected]) with the reference number QWY483XW

[Job Description] *information is subject to change, non-exhaustive


General Job Description and Experience Needed:

This position is for an experienced technician on the Desktop Support team responsible for

partnering with both client IT design teams and Level 1 Service Desk to provide support for core

infrastructure and desktop technologies standard to cilent's operating environment. It also

involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock is available for the base operations.

Responsibilities for this position may include but are not limited to:

· Primary desktop support for Windows Operating System, Mobile Device Management

· Infrastructure, Video Conferencing systems, and client L3 application teams.

· Responsible for technical troubleshooting, data gathering and GAP analysis for issues

impacting end users globally.

· Ensures consistent processes, procedures and technologies are utilized across client

enterprise environment.

· Understand and follow direction provided by the Application and System Services team

leads and managers.

· Document recurring issues in the client Knowledge Base

· Document in detail case status and tasks / work completed with end users in the client

ITSM system

· Follow the client critical incident process

· Setup and maintain inventory processes

· Keep the stockroom area clean and organized.

· Receive and record assets in System for tracking.

· Perform basic staging tasks such as assembling computer components, imaging/copy hard

drives, asset tagging, repackaging equipment.

· Pick, prepare, and organize outgoing order

· Work with Operations/Purchasing to maintain adequate stock levels.

· Work with Field Service/Project teams to ensure the proper equipment is allocated for work

orders

· Maintain inventory controls over tools

· Provide reports supporting the asset inventory using excel and other tables as needed

· Gather data on and provide analysis of all activities that have an impact on the value, cost

and risk of asset life cycles.

· Bachelors degree in IT or Computer Science preferred

Preferred Qualifications:

· Support Certifications, desired:

o Microsoft Certified Professional

o Microsoft Certified Technology Specialist

· Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies:

o Windows 10 Operating System advanced troubleshooting; proficient using Windows

registry

o Microsoft Office Suite (2010/2016) advanced troubleshooting.

o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

o General knowledge/troubleshooting for Macs

o General knowledge/troubleshooting for Networking

o General knowledge of Microsoft Intune

o General knowledge/troubleshooting for MFDs

o Mobile Device Management and Mobile Web Apps, iOS, etc.

o Active Directory Administration and Infrastructure Design

o Skype Video Conferencing system support

o Office 365

o Understand and troubleshoot Azure MFA

o Desktop imaging

o Strong customer service skills

· Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills

· Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.

· Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations.

· Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among client and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.

· Proficient in Japanese (Kanji Script- Read, Write & Speak) and English (Read, Write & Speak)