Bilingual Helpdesk Technician

• Good understanding and knowledge of:

• Windows XP, windows 7

• Active Directory

• MS Office Suite with expertise in Excel, Word, PowerPoint

• Gmail / Google Apps

• Networking

• Malware removal

• Ability to communicate with all levels of the organization

• Ability to work efficiently under stress

• Must be flexible and willing to adapt quickly due to priority changes

• 24x7 helpdesk - scheduling flexibility is required as schedule may change based upon rotation of schedule or adjustment to support a change in call volume.

• Ability to work both independently and in a team-oriented environment

• Must be highly motivated, with a positive "Can-do" attitude

• Must have a hands-on attitude to all aspects of the day to day operation

Preferred Qualifications

• Previous experience in a helpdesk environment is an asset and experienced in doing phone and remote support

Bilingual Requirements: (Fluency in the Following)

1. Spanish Helpdesk Technician

2. French Helpdesk Technician

3. French - Canadian Helpdesk Technician