Bilingual Customer Service Representative II

Summary

Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.

Pay Range: (Depending on qualifications and experience)

Work Schedule: Monday through Friday 7:00AM – 5:30PM and Saturday 7:00AM – 3:00PM. Staff is rotated to work on some Saturdays.

Essential Duties and Responsibilities

• Process customer transactions utilizing specialized scale software.
• Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
• Conducts charge, check and cash customer transactions.
• Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
• Provide entry level day-to-day administrative and business support.
• Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
• Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
• Prepare and maintain office files, including office filing
• Collect and organize data to generate reports, presentations, and assist with research and projects.
• Maintain department accounting records including invoices, expenses and office supply orders.
• May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (G.E.D.)
• Up to 1 year related experience
• Must be fluent in both English and Spanish

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Work Environment

This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.

Preferred Qualifications

Education/ Experience:

• Up to 1 year advanced study or training beyond the high school level
• 1-2 years administrative experience

Knowledge, Skills & Abilities:

• Basic skills in PC and systems application
• Good customer service and telephone etiquette skills
• Good organizational skills
• Good oral and written communications skills
• Ability to multitask
• Ability to adapt to various working environments
• Ability to work independently and/or in a team environment
• Ability to work under close supervision
• Bilingual

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.