Bilingual Customer Service Representative - Claims Processing (Spanish)

WE ARE HIRING!

We are seeking a dedicated and customer-focused Bilingual Customer Service Representative I – Hazard Claims to join our Loan Servicing Department. In this role, you will assist borrowers through the hazard claims process by answering questions, processing claims, and ensuring timely follow-up in accordance with Agency guidelines. If you enjoy helping others, staying organized, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization.

In This Role, You Will:

• Handle incoming phone calls and customer inquiries related to hazard claims processing
• Guide borrowers through the hazard claims process, including obtaining required documentation and ordering inspections
• Track, document, and follow up on claims to ensure timely completion according to Agency guidelines
• Work within required timeframes to process incoming claims requests and inspections
• Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members
• Provide additional support and complete other duties as assigned by leadership

Why Work With Us?

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.