Job Description

Role Overview

The Benefits Payroll Administrator plays an important role within the Benefits Payroll Team, supporting the effective administration of paying client income and ensuring that requests are processed accurately, efficiently and within agreed timescales.

Working within a busy operational environment, the role involves processing a range of transactions relating to clients’ Self-Invested Personal Pensions (SIPPs), while also supporting internal teams with income-related queries.

The successful candidate will be highly organised, detail-oriented and comfortable working to tight deadlines, with a strong focus on accuracy, risk awareness and customer service.

Key Responsibilities

• Vet incoming requests for new and amended income payments
• Ensure all client money received is identified and matched promptly.
• Process payments across various banking systems.
• Input new client bank account details accurately onto internal systems.
• Process reports to identify potential issues with upcoming payments
• Close client SIPPs in accordance with established procedures.
• Create and process MPAA letters
• Process newly established income fees
• Cancel standing orders and disinvestments as required
• Input new money movements onto internal systems
• Monitor and manage the team mailbox, ensuring queries and requests are dealt with promptly.
• Build and maintain effective working relationships with internal departments and key stakeholders.
• Ensure all internal service levels and deadlines are consistently met.
• Escalate issues, delays and exceptions to the Team Manager where appropriate.
• Proactively identify potential risks or control issues within the department and escalate concerns appropriately.
• Contribute to the continuous improvement of Benefit Payroll processes and ways of working.
• Ensure all work is completed in line with company procedures, regulatory requirements and relevant controls.

Knowledge, Skills & Experience

Essential

• Previous experience working within a payroll, banking, financial services or pensions environment.
• Strong working knowledge of Microsoft Excel, including the ability to use formulas, manipulate and analyse data and perform data checks and reconciliations.
• Strong attention to detail with a proven ability to maintain a high level of accuracy.
• Ability to manage multiple tasks and prioritise workload effectively.
• Comfortable working to tight deadlines and agreed service levels.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to build effective relationships with colleagues and stakeholders.
• A proactive approach to identifying issues, risks and opportunities for improvement.
• Ability to work effectively both independently and as part of a team.

Personal Attributes

The successful candidate will be:

• Accurate and detail-focused – able to process financial information carefully and consistently.
• Organised – able to manage competing priorities and meet deadlines.
• Proactive – confident in identifying issues and escalating risks appropriately.
• Collaborative – able to work effectively with colleagues across the business, share information, support team objectives and build positive working relationships with internal stakeholders.
• Accountable – takes ownership of tasks and follows processes through to completion.
• Customer-focused – understands the importance of timely and accurate administration in supporting clients and internal teams.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.