Benefit Operations Specialist

Responsibilities

About the team
The Benefits HR operations team aims to continuously build and deliver a seamless and positive employee experience. We strive to develop efficient and simple processes, systems and policies. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

This position would be a 6-month fixed term contract.

As a Benefit Operations Specialist at TikTok, you will be supporting various employee benefits within the EMEA region. The ideal candidate should have extensive experience and knowledge of various types of benefits, benefits operations, compliance requirements for different types of plans, along with expertise in vendor management and system optimisation.

Responsibilities:

• Support and improve benefits processes of multiple countries within the EMEA region and participate in delivering benefits related projects.
• Effectively communicate and collaborate with vendors by adhering to contracts and SLAs.
• Responsible for accurate and on time benefits data delivery; collection and execution.
• Strong understanding of contractual obligations and their application.
• Support benefits process design and communications.
• Support the annual renewal processes and implementation and roll out of new benefit programmes.
• Support the implementation of benefits within new entities.
• Onboard vendors in conjunction with Procurement and Legal.
• Manage benefit payments and invoicing.
• Develop relationships with local authorities if needed regarding taxes and social security.
• Partner with HR Benefit Business Partners, HR Operations team, Payroll and Procurement Team to upgrade benefit operation efficiency and enhance employee experience.
• Think and work independently to research, analyse and make recommendations on potential areas for improvement.

Qualifications

Minimum qualifications

• A proven track record of benefit operations, including but not limited to having hands-on functional knowledge and experience handling the operational aspects of pensions, private medical insurance, risk insurance, lifestyle and wellbeing benefits.
• Good understanding of payroll and taxes applicable to benefits provisions.
• Analytical with the ability to compile and reconcile data; useful to be a solid user of MS Office Advanced.
• Exceptional communication skills, both written and oral.
• Strong in execution and thoroughness, attention to detail, and accuracy.
• Ability to work successfully in a high volume and fast-paced environment, adapts to shifting priorities.

Job information

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why join us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.