BCC Cinemas Capalaba – Duty Manager

BCC Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. About BCC Cinemas: Since 1923, BCC has been more than just a cinema; it’s been at the heart of the community, bringing the magic of movies to life. BCC is iconically local, community-run, and proudly regional. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you! And loving movies is a big bonus!

Key Responsibilities
Operational Responsibility for a Cinema Complex

Monitor and ensure customer service to the highest possible standard and perform all duties associated with the day-to-day operation of a cinema complex.
Assume responsibility, as needed, for the administration of the cinema, demonstrating flexibility and readiness to fulfil administrative duties when required.
General maintenance/ adjustment of lighting, sound systems, computers and other technical equipment within the cinema that falls within capabilities and training.
Ensure the maintenance of a secure working environment in every department, prioritising the safety and well-being of all personnel. This includes the implementation and oversight of safety protocols and procedures to minimise risks and promote a secure workplace.
Demonstrate a comprehensive understanding of reporting systems, including proficiency in end-of-week and end-of-day procedures, to facilitate accurate and efficient data management.
Cinema programming skills and knowledge.
Competency in the applicable rostering system. May be responsible for conducting the rostering process. Supports accuracy in timesheet management.
Demonstrates awareness of and understanding in the applicable industrial award.
Operates flexibly between work areas.
Responsible for all primary cash handling and associated procedures.
Demonstrates the capability to undertake payroll reporting and audits, displaying proficiency in managing payroll processes with accuracy and attention to detail.
Maintains up to date Senior First Aid Certificate.
Maintains up to date RSA Certificate (where applicable).
A Duty Manager at this level has attained competency in Level 4 Bio-Box specific accountabilities, as outlined below:
Correctly power up/down digital equipment including but not limited to projectors, servers, air conditioning and exhaust systems.
Manual running of sessions.
Ingest content via TMS & Local Server.
Manually transfer content.
Manually change a session and session time.
Server storage content & SPL clean up.
Identify faults and repair as necessary, undertake diagnostics, recover digital logs.
Audio Video content requirements for Conference and Events: set up and operate AV equipment, laptops, audio format changes etc., including the use of Foxtel and satellite decoders.
May include xenon replacement as instructed by a Technical Manager. Only undertaken with the appropriate training and while wearing the correct PPE.
Event/BCC TV Updates, BGM (Background Music).

Overall Leadership and Team Management

Recognise the strengths of, and opportunities for, team members across the location, promptly addressing, or reporting any areas of concern to the Assistant Manager and General Manager for resolution.
Competently oversees training and supervision of Levels 1 and 2.
Implement and communicate effectively with cinema teams any campaigns or events.

Revenue and Financial Responsibility for Cinema

Responsible for day-to-day cash control including balancing of safe and cash registers.
Understand and apply quality control techniques.
May manage and/or assist in the completion of stocktake. Supports stock control and inventory management processes and procedures.
Effectively monitor & respond to payroll considerations on a shift-by-shift basis.
Holds competency in preparing nightly, weekly, and monthly accounts for HQ.

Customer Service

Address and respond to customer feedback, demonstrating attentiveness and commitment to resolving issues effectively.
Guarantee that customers receive an elevated level of service from all departments, prioritising customer satisfaction and positive experiences.
Make internal and external customers and their needs a primary focus, building and sustaining productive customer relationships.

Sales & Promotional Opportunities

Guarantee thorough reading and understanding of campaign briefs to ensure effective implementation and adherence to outlined strategies.
Follow time limits set by support centre or General Manager/ Assistant General Manager.
Ensure that displays are impeccably presented, maintaining a standard of visual excellence, including but not limited to F&B planograms.
Demonstrate proficiency and knowledge in Promotions and C&E (Conferences and Events), including expertise in voucher sales. Support the successful execution of all on-shift promotional activities and C&E functions.

Skills & ExperienceThese are the desired skills and experience for this role:

Current Cinema Worker Level 2 with detailed supervisory experience
Above average level computer literacy
Retail, Food and Beverage, Cash Handling experience
First Aid Certificate
RSA

Benefits & Perks

Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company

Join BCC Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.