Bartender

Reports to: Director of Ops, General Manager, Assistant Managers and Supervisors

The Bartender (BA) has a primary function of greeting and serving customers promptly, learning customer preferences and answering menu questions, preparing drinks, and serving food items to customers. The BA will have a neat appearance and an engaging and friendly personality.

The BA must have in-depth knowledge about the drink and food menus and be able to upsell items to customers. The BA must always be efficient, observant, and personable to customers.

Essential Job functions of the BA include:

• Greet and acknowledge customers promptly. Read and listen to customers to determine their drink preferences and make recommendations as needed.
• Check customer identification to ensure customers are of legal age to purchase alcohol.
• Mix and serve alcoholic and non-alcoholic beverages according to the menu options.
• Prepare drinks for servers who are serving customers in the designated seating areas.
• Always maintain a solid knowledge of the menu items and special promotions. Retail promotions and upsell to customers.
• Make recommendations for new drink/menu ideas to management.
• Arrange bar supplies and glasses to ensure the bar always looks neat and attractive.
• Order and receive inventory and make sure the bar and tables are always stocked.
• Operate POS cash register and accurately record drink and food items purchased by the customer.
• Accept customer payment and secure cash in POS cash drawer. Follow TGI’s cash handling policy and procedure and always maintain proper security of cash.
• Ensure proper beverage handling procedures are being followed including wrapping, labeling, dating, rotating, and checking temperature of products.
• Clean and sanitize the bar, workstations, and equipment regularly.
• Clean anything that could result in customer injury to keep customers safe.
• Empty trash bins, sweep and mop floors.
• Follow all security and safety procedures while in stores.
• Interact well with coworkers and offer help and assistance as needed.
• Notify Management of any incidents or accidents immediately.
• Other duties as needed and required by the job or by management.