Banyan Tree Host

About the role

Guest Relations Officers play a pivotal role in upholding Banyan Tree's unparalleled standards of service and excellence. As brand ambassadors, they deliver signature service to guests, ensuring their stay is memorable, comfortable and exquisite.

Key responsibilities

• Ensure exceptional guest experiences by being one of the first points of contact for guests

• Welcome guests upon arrival and provide a seamless check-in and check-out experience

• Assist in addressing guests' inquiries in a prompt and professional manner

• Seek to understand guests' needs and offer recommendations regarding dining, entertainment, transportation, and other guest needs

• Advise on the various offerings in the Resort and the attractions

• Manage guest profiles, process payments, and handle various administrative tasks related to guest services

• Prepare and maintain accurate records and reports as needed

About you

• Minimum of 1-2 years of experience in a similar capacity in a property of similar standing

• Professional Certificate/NITEC in Hospitality Management, or a related field

• Exceptional communication and interpersonal skills with the ability to engage effectively with guests and colleagues

• Strong problem-solving abilities and attention to detail