Banking Technical Support Specialist

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

We are seeking a highly skilled Banking Technical Support Specialist to join our team and play a critical role in supporting technicians, customers, and business partners across our banking technology portfolio. This role combines technical expertise, troubleshooting capabilities, and training delivery to ensure successful adoption and support of ATM and self-service banking solutions.

You will act as a trusted technical expert, delivering engaging training programs, transferring knowledge to field technicians, and supporting customers in maximizing the value of our solutions. Working closely with product, engineering, service delivery, and technical teams, you will help drive operational excellence across a broad range of Diebold Nixdorf and multi-vendor banking products.

This is an exciting opportunity for a technical professional who enjoys sharing knowledge, solving complex problems, and supporting the success of customers and service teams.

Key Responsibilities

• Deliver technical training and knowledge transfer sessions to internal technicians, customers, and business partners.
• Support approximately 20 field technicians by providing technical guidance, product expertise, and troubleshooting assistance.
• Develop, maintain, and continuously improve training materials, course content, and learning assets.
• Collaborate with product specialists and subject matter experts to ensure training content remains accurate and relevant.
• Translate complex technical and operational concepts into clear, engaging, and practical learning experiences.
• Ensure consistency of training programs across products, customer environments, and delivery channels.
• Contribute to the design and implementation of learning frameworks, technical documentation, and knowledge-sharing methodologies.
• Provide technical support related to ATM hardware, software, and banking technology solutions.
• Assist with issue resolution, root-cause analysis, and service delivery activities.
• Share best practices and continuously enhance training effectiveness and participant engagement.
• Support customers and service teams in the adoption and use of Diebold Nixdorf and multi-vendor banking solutions.

What We're Looking For

• Native-level Hungarian language skills with the confidence to deliver training and communicate effectively with local audiences.
• Intermediate English proficiency, both written and spoken, with the ability to operate in an international business environment.
• 4-5 years of experience in Technical Training, Learning & Development, Technical Support, Service Delivery, or a related field.
• Hands-on experience working with ATM systems and banking technology solutions.
• Experience troubleshooting hardware, software, and operational issues within banking or financial technology environments.
• Proven ability to deliver technical training and facilitate learning sessions for technical and non-technical audiences.
• Excellent presentation, communication, and stakeholder management skills.
• Strong problem-solving skills with a customer-focused approach.

Benefits

• Global Personal Accident & Travel Insurance - Accident (inc. disability) and travel (inc. medical, legal, personal liability, property) insurance available whilst travelling on company business.​
• Percipio Learning Platform - At DN, we care about your development and want to make sure you have the best resources available to help you accomplish your career goals. Options include management development, personal effectiveness, wellbeing, and digital, business & technical skills.​
• Flexible Working – both ongoing and when you need it - We recognize the importance of helping our employees balance their work and home life by offering flexible working arrangements that enable them to balance their working life with other priorities. We offer various options including job-sharing, part-time working, compressed hours, hybrid working and remote working (where the role allows and subject to legal requirements).​
• Family & Special Leave – We offer several different types of family & special leave arrangements including maternity, paternity, shared parental, adoption, bereavement, marriage & birth of child leave (both paid and unpaid).​
• Travel Allowance – Employees who are not eligible for or who do not use rental car may take advantage of one of the following options (subject to travel allowance policy and any taxation laws in place):​
  • I. Public Transport Season Ticket ​
  • II. Fixed Travel allowance – 30 HUF/km​
• Vacation (holiday) Leave - Hungarian Labor Law states that all employees are entitled to a minimum of 20 days of paid vacation per year. Starting at the age of 25, the number of annual vacation days is raised by 1 day every 3 years during their twenties, and every 2 years during their thirties and forties, so that an employee over 25 receives 21 days, an employee over 28 receives 22 days, up until 29 days for employees over 43, and, finally, 30 days for employees 45 and older.​
• Cafeteria Allowance – Following the 3 months probation, following the relevant company regulations ( 5% of the annual gross salary by the employee’s choice in form of SZÉP card, pension contribution or health contribuition)
• Private Health Insurance – Medicover private health insurance​

More about us

We have 23 000+ great colleagues in 130+ countries around the world creating technologies of the future, together.

Supportive company culture combined with internal training and technological facilities creates ideal conditions for professional development of each employee, meaningful and responsible work focused on the daily needs of our customers and, last but not least, opportunity to balance personal and professional life.

*Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.*

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes.**

We are a global company operating in multiple locations and entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

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