Banking Systems Product Manager

The Banking Systems Product Manager is responsible for managing, configuring, supporting, and improving key banking systems and customer-facing digital applications. This role partners with business lines, operations, IT, vendors, and client-facing teams to deliver reliable systems, enhance product functionality, improve internal and external client experience, and support operational efficiency.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

· Manage and support core banking systems, item processing platforms, loan and deposit applications, and customer-facing digital channels, including online banking, mobile banking, ACH processing system (PEP+), remote deposit capture, and positive pay.

· Partner with business lines, operations, IT, vendors, and client-facing teams to understand business needs, customer feedback, system issues, and product opportunities.

· Develop, document, and maintain business and functional requirements for system changes, enhancements, integrations, and product improvements.

· Maintain accurate documentation of system configurations, procedures, changes, testing results, and support processes.

· Configure systems and manage business-as-usual changes in accordance with operational, compliance, security, and change management expectations.

· Coordinate test planning, test script development, user acceptance testing, and full-cycle validation for system and product changes.

· Identify operational, compliance, security, and customer-impact risks, and work with business partners to mitigate or resolve them.

· Lead product management activities for customer-facing applications, including defining product goals, gathering voice-of-customer feedback, maintaining feature backlogs, prioritizing enhancements, and aligning releases with business objectives and client impact.

· Support the development, deployment, maintenance, and continuous improvement of technologies and tools that improve operational efficiency, usability, adoption, and customer experience.

· Monitor application performance, usage trends, support themes, and client feedback to identify improvement opportunities and reduce friction in the digital banking experience.

· Create process documentation, project content, training materials, and implementation support resources for end-users and stakeholders.

· Participate in and lead activities across analysis, requirements, design, testing, training, release management, implementation, and post-release support.

· Communicate clearly with business and technology stakeholders to align priorities, manage expectations, and support successful delivery.