Bank Customer Service and Retention Representative - Bilingual

Ask yourself...
Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?

Are you effective in managing sensitive customer interactions?

Do you possess excellent investigative skills?
Can you efficiently multi-task across various systems?
Do you enjoying working as a team?

As a Brand Loyalty Representative you would...
Be passionate about our customers and the service we provide, delivering outstanding World Class in Customer Experiences
Promote customer advocacy and support the Canadian Tire Brand

Demonstrate a strong handle on our communication model
Problem solve to find creative solutions
Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations

Experience an asset in:

Customer Service Experience

Call Centre Experience
Fraud and Dispute knowledge

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role for a part-time position, English-only applicants are invited to apply if they meet all criteria.
This is a part-time position with full-time training hours, Mon-Fri 8AM - 4PM.

Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do

• Protect the integrity and security of customer account information

• Apply technical/product/process knowledge within varied situations

• Shape a positive customer perception of Canadian Tire

• Build customer confidence in our ability to provide service

• Maintain accurate customer information

• Develop effective relationships to contribute to a positive work environment

• Understand and service customer needs - "owns the moment"

• Look for ways and apply new ideas to keep Customers for Life

• Take opportunity to provide customers with relevant products & services

• Take responsibility for continuous learning and development

Who you are

• Speak both French and English fluently

• Excellent verbal and written communication skills

• Superior problem solving abilities and solid decision making skills

• Active listening skills

• Computer knowledge and experience

• Demonstrated passion for driving an exceptional customer experience

• Minimum one year of customer service experience in retail, fast food, hotel & hospitability industry, etc.

• Demonstrated active listening, professional verbal communication skills

• Demonstrated aptitude to learn and support with basic browser-based functions

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs

• Performance incentives, Continuing Education Programs

• Other perks to support your well-being

• Career growth opportunities and product discounts

Our starting wage for this position is $23.59 with an annual salary review process.

Our current department hours of operation are:

8:00am – 8:00pm, Monday to Friday,

8:00am – 6:00pm Saturday and Sunday.

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Reference Check

• Credit Checks

• Criminal Background Check

• Sanctions & PEP Screening

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.