At Squaretalk, we are looking for a Backoffice and Client Support Specialist to join our team - someone who enjoys finding and presenting solutions to clients and is excited by new technologies. The role involves procuring and configuring phone numbers for clients within a VoIP system. It requires technical proficiency, strong attention to detail and effective communication.

Requirements

Key Responsibilities

• Procure and configure phone numbers for clients.
  

• Maintain and organize phone-number-related information and documentation.
  

• Ensure the accuracy of phone-number configurations and data entries.
  

• Troubleshoot issues related to phone-number configuration and activation.
  

• Communicate clearly with internal teams and clients.
  

• Collaborate with network engineers, software developers and Customer Success teams to resolve technical or operational issues.
  

• Use Excel to manage, store and organize operational data.
  

• Manage inventory of phone numbers.
  

Requirements

• Full professional proficiency in English, proficiency in Hebrew would be considered an advantage.
  

• Strong proficiency in Excel, as it is the primary tool used for managing and organizing data in this back-office role.
  

• Strong attention to detail and a commitment to maintaining accurate information.
  

• Ability to investigate and resolve configuration or operational issues.
  

• Ability to collaborate effectively with different internal departments.
  

• Interest in telecommunications, VoIP systems and new technologies.
  

• Excellent written communication skills.
  

• Previous experience with telecommunications, VoIP operations, technical support or back-office operations is an advantage.
  

• Working days Sunday - Thursday
  

• Competitive salary and bonus system
  

• Comprehensive health insurance package, including dental and optical care, as well as hospital and pregnancy care.
  

• Co-financed MultiSport card to support your health and fitness.
  

• Monthly food vouchers
  

• Flexible hybrid working model, enabling you to balance work and personal life.