AWS Project Manager

We are hiring for an AWS Project Manager to work with our Mid-Market & Enterprise customers! As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based contact center solutions based on Amazon Connect and the broader AWS ecosystem.

The ideal candidate has experience working with small and large customers and is comfortable with playing multiple roles on an engagement to be successful. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you!

You'll have the opportunity to:

• Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
• Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
• Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports that proactively communicate progress, early risk indicators, and forward-looking milestones
• Act as the client’s primary day-to-day point of contact, with a focus on building strong customer relationships
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics and desired business outcomes, then track and report progress against them throughout the engagement
• Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions and stakeholder access throughout the engagement
• Partner with the Solution & Technical Architects to capture, groom, and trace business requirements and user stories through design specifications and delivery, owning the quality of user stories and acceptance criteria
• Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution with the project team
• Support end-user training by coordinating logistics, contributing to materials, and ensuring client readiness
• Plan and coordinate production cutover and post-go-live hypercare activities
• Coordinate across distributed customer and delivery teams, including AWS teams, third-party vendors, architects, developers, QA, and DevOps, to manage dependencies
• Serve as Agile Scrum Master and guide the software development lifecycle (SDLC) process
• Apply AI-assisted tools to accelerate delivery, within approved tools and client data-handling requirements

Required Qualifications:

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
• 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
• AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
• Experience working in a professional services/consulting environment
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Experience applying Agile and hybrid approaches to project management
• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification

Preferred Skills:

• Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
• Hands-on experience delivering agentic AI solutions in a contact center context
• Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
• A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
• Strong presentation and communication skills
• Experience using AI-assisted tools to improve project delivery
• Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
• Bachelor's Degree in Business, Engineering, Information Technology or Management

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 10/08/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York Annual Salary Range

$87,400 to $266,300 USD

New Jersey Annual Salary Range

$100,500 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,400 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.