AVP, Platform Engineer (Enterprise Service Management), Technology Group

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Enterprise and Data Technology
Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverages AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Platform Engineer (Enterprise Service Management)?

You will be a hands-on engineer on our ServiceNow-based Enterprise Service Management (ESM) platform, with depth across three areas: ServiceNow development, enterprise integrations, and the infrastructure that keeps the platform running.

• ServiceNow platform development
  • Design, configure, customize and support ServiceNow modules across ITSM, HR Service Delivery, Workplace Management, Risk Management and IT Security Operations, in line with security and coding best practices.
  • Build custom scripts, scoped applications and platform extensions, applying sound judgement on configuration versus customization.
  • Own the platform data model — CMDB and CSDM alignment, Discovery and Service Mapping, data quality and reconciliation against authoritative sources.
  • Plan and manage technical tasks and schedules to ensure high quality and timely delivery throughout the implementation lifecycle.
  • Maintain technical documentation and standard operating procedures for the platform.
• Integration engineering
  • Design, build and operate integrations using REST, SOAP and JSON APIs, IntegrationHub spokes, and event or message-driven patterns.
  • Connect ServiceNow to the enterprise ecosystem — HRIS, IAM and directory services, ITAM/SAM, monitoring and observability tooling, SIEM, ERP/Finance and collaboration platforms.
  • Implement secure authentication and credential handling: OAuth 2.0, mutual TLS, SAML/OIDC, certificate and secrets management.
  • Engineer for resilience — error handling, retry and idempotency, replay and reconciliation, logging and alerting, with runbooks for failure scenarios.
  • Lead integration troubleshooting across system boundaries with counterpart platform owners, infrastructure teams and external partners.
• Infrastructure and platform operations
  • Support the infrastructure underpinning the platform: MID Server design and administration, network connectivity and firewall paths, certificates, SSO and identity integration.
  • Manage instance and environment topology across development, test and production, including cloning, data masking and release promotion.
  • Build and maintain CI/CD pipelines, Git-based source control practices, automated testing (ATF) and deployment automation.
  • Drive performance, scalability and availability — query and table tuning, capacity monitoring, upgrade and patch cycles, and change and release governance.
  • Establish monitoring and alerting for platform health and integration flows; support incident response, root cause analysis and remediation.
• Stakeholder management
  • Develop and maintain relationships with key stakeholders, including program and project managers, business users, technical teams, infrastructure and security functions, and external partners.
  • Communicate complex technical concepts across technical and non-technical audiences, translating them into business terms.
  • Work closely with Delivery and Product Managers to implement product features aligned with business requirements.
• Project management
  • Provide daily project status updates on work assigned, with reference to JIRA epics, stories and backlogs. Proactive backlog status updates during daily stand-ups and sprint reviews. Provide technical details and status updates on backlogs.

What makes you a successful candidate?

• Foundational
  • Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
  • Minimum 5 to 8 years in software development, system or platform engineering, with a strong background in coding, integration and technical architecture.
• ServiceNow
  • Substantial hands-on ServiceNow development and administration experience, delivering across multiple modules at enterprise scale.
  • Proficiency with Business Rules, Client Scripts, UI Policies, UI Scripts, ACLs, Service Portal, Service Catalog, Flow Designer, scoped applications and Forms — using JavaScript, Glide, Angular, HTML, PowerShell and Jelly scripting.
  • Working knowledge of CMDB and CSDM, Discovery, Service Mapping and Event Management.
• Integrations
  • Demonstrated depth in integration engineering: API design and lifecycle management, REST/SOAP/JSON, IntegrationHub, and event or message-driven architectures.
  • Practical command of authentication and authorization patterns, and a track record diagnosing and resolving integration failures in production.
  • Experience integrating with HRIS, IAM, ITAM, monitoring, SIEM and ERP/Finance systems.
• Infrastructure
  • Solid infrastructure fundamentals: networking and connectivity troubleshooting, Linux/Windows administration, certificate and secrets management, and identity and access management.
  • Working knowledge of cloud platforms (AWS, Azure or GCP).
  • Hands-on experience with DevOps tooling and automation — CI/CD pipelines, source control, automated testing and observability or monitoring stacks.
• Ways of working
  • Experience with Agile, Scrum and Jira.
  • Excellent analytical and problem-solving skills.
  • Ability to work autonomously and prioritize tasks in a deadline-driven environment.
  • Excellent communication and interpersonal skills.
  • Familiarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management.
• Advantageous
  • ServiceNow certifications: Certified System Administrator and Certified Application Developer, plus Certified Implementation Specialist certifications aligned to the footprint (e.g. ITSM, HRSD, Discovery, Event Management, SecOps).
  • Cloud or infrastructure certifications (AWS/Azure Solutions Architect or equivalent).
  • Financial industry experience.

If you are a dynamic and experienced Platform Engineer with a passion to transform employee experience with an enterprise platform that allows the organization to stay informed, connected, and be productive and efficient anytime, anywhere, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our Enterprise Service Management program.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:
https://gic.careers/group/technology-group/

Our PRIME Values

GIC is a values driven organization. GIC’s PRIME Values act as our compass, enabling us to fulfil our fundamental purpose and objectives. It is the foundational bedrock which governs our behaviors, our decision making, and our focus. It informs both our long-term strategy as a firm, and the way we relate to our Client, business partners and employees. PRIME stands for Prudence, Respect, Integrity, Merit and Excellence.