AVP & Manager, PBO Trade Finance Operations

Job Purpose:

This role is primarily responsible for supervising & authorizing transactions related to Trade Finance Unit while ensuring compliance with all internal procedures and operational controls, to ensure smooth workflow and delivery of high quality and timely service to the clients. Whilst timely analysing and addressing any process related risk; this role is also responsible for developing and maintaining efficient processes and systems for Trade Finance function in the Bank.

Staff should be flexible to work on shift basis being backup for Intl trade Ops including USA timing and as per the respective country requirement. Primary responsible to support end to end trade products especially LC and document checking process for UAE operations.

Key Accountabilities:

1. Team Supervision

• Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.

• Provide on-the-job training and constructive feedback to assigned team to support their overall development.

• Promote the organization’s values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.

1. Budgeting and Financial Performance

Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

1. Policies, Systems, Processes & Procedures

Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

1. Continuous Improvement

Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

1. Reporting

   Prepare sectional statements and reports timely and accurately to meet FGB-NBAD and department requirements, policies and quality standards.

Job Specific Accountabilities

The jobholder is responsible for processing/authorizing (as per the delegation provided) in a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank’s / Regulator’s Compliance standards.

• Responsible for effectively processing/checking, verifying and authorizing transactions as per approval matrix, ensuring processing of transactions is carried out in a controlled manner.

• Maintaining the highest level of internal and external customer satisfaction standards

• Minimizing operational risks for the Bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions and that these instructions are properly processed.

• Effectively monitoring compliance to regulatory guidelines and local/international sanctions in Trade Finance processes and improving the controls to identify/mitigate risk.

• Ensuring self and staff adhere to Standard Operating Procedures at all times and recommend/implement changes in policies, procedures, processes and systems in line with development in the industry.

• Participate and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Support in preparation, control testing for BIA, RCSA, as per Risk and audit management policy

• Monitoring and reconciliation of Internal/Income /Suspense account and Attestation of the accounts as per bank policy.

• Developing and introducing robust tools/processes to identify/mitigate operational risks attached to the department.

• Support the development and implementation of policies / procedures / practices towards Cost efficiency.

• Support the line manager in sustaining higher / acceptable rate of Employee Satisfaction in line with Bank Policy.

• Ensure Anti money laundering, Central Bank guidelines and other internal policies / procedures are strictly followed, and any unusual transactions are reported to levels prescribed.

• Keeping self-appraise of developments taking place in the industry and disseminate them to staff under direct and indirect reporting where applicable.

• Proactively highlight situations of extraordinary non-operational risks e.g. market and legal risks, which may arise due to transactions that are entered into.

• Prepare statistical data for internal and external relationships.

• Deal with internal customers/counterparts in other banks to respond to queries and problems.

• Correspondence of routine nature with customers and other external/internal contacts.

• Maintain zero operational loss.

• Achieve satisfactory Internal/external Audit, OCS and OR ratings.

• Undertake employee productivity measures.

• Ensure adherence to Training Man-Days for team and self.

• Execute departmental initiatives as advised.

• To provide technical guidance to customers when needed.

• To hold records in safe custody.

• To participate and implement projects, system development and other initiatives applicable to the department.

• Support Line Manager in developing, coaching, monitoring staff performance and arranging remedial training where necessary.

• Preparing SOPs as per the Audit and RMU requirement for TFU products.

• Any other duty/task entrusted by the Line Manager/Head.

• Target Zero complaints, minimum 95 percent adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.

• NIL unauthorized breaches in Policy/regulatory requirement and SOP’s.

• NIL breaches in housekeeping (reconciliations, Tracers, DCFCL etc.).

• No. of PI (Process improvements) proposals found fruitful by management. No. of successful PI’s implemented

• Create a positive environment on the floor for employees and support them in achieving their respective goals

Minimum Qualification

• Graduate (Preferably in Commerce / Financial Services/Banking & Finance etc.) and CDCS or equivalent certification preferred.

Minimum Experience

• Minimum 8-10 years of experience in Trade Finance with at least 3 years as supervisor.

• Excellent customer service skills, relationship skills, Customer focused with interpersonal skills.

• Proactive and self-motivated with ability to work independently with minimal supervision and under tight deadlines.

• Proven ability to meet new challenges, assimilate new information and influence people through maturity of approach.

• Working expertise and knowledge of the ICC Publications, ICC banking commission opinions and other compliance / trade related rules and regulations