AV/IT Support Specialist
OSI Digital · Orange County, CA, CA ·
- Work mode
- Hybrid
- Employment
- Contract
- Category
- Support
- Experience
- 5+ years
Job Title: AV/IT Support Specialist
Type: Contract
Location: Orange County, CA – 5 Days Onsite
Responsibilities & Qualifications
Type: Contract
Location: Orange County, CA – 5 Days Onsite
Responsibilities & Qualifications
- Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
- Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
- Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
- Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
- Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.
- Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
- Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
- Respond to and resolve AV/IT incidents and service requests through the ticketing system.
- Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
- Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
- Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
- Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
- Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
- 5+ years of relevant AV, IT support, or related technical experience preferred.
- Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
- CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
- ITIL Foundation certification is a plus.