NOW HIRING: AUTOMOTIVE QUICK LANE MANAGER

Chalmers Ford | Rio Rancho, NM

Experienced Automotive Service Leader Wanted

Full-Time | Quick Lane Operations | Service Department Management

LEAD THE TEAM. DRIVE SERVICE SALES. DELIVER RESULTS.

Chalmers Ford in Rio Rancho, New Mexico, is seeking an experienced, motivated, and results-driven Automotive Quick Lane Manager to oversee daily operations in our fast-paced Quick Lane service department.

This is an opportunity for an automotive service professional who knows how to lead a team, manage workflow, develop employees, deliver an exceptional customer experience, and drive service department performance.

You'll oversee a team of approximately 15 technicians and 3 service advisors, ensuring efficient operations, quality workmanship, strong customer communication, and consistent service sales results.

We're looking for a hands-on leader who understands the importance of productivity, technician efficiency, customer retention, and identifying opportunities to recommend additional maintenance and repair services.

If you have dealership service management experience and thrive in a high-volume, fast-paced environment, we want to hear from you.

THE OPPORTUNITY

• Lead a team of approximately 15 technicians and 3 service advisors
  

• Oversee daily Quick Lane service department operations
  

• Drive service sales, maintenance recommendations, and upselling opportunities
  

• Monitor workflow, productivity, efficiency, and customer satisfaction
  

• Develop and motivate a team focused on quality and performance
  

• Work with dealership leadership to improve department results
  

• Join an established Ford dealership with opportunities to make a meaningful impact
  

SCHEDULE AND AVAILABILITY

• Full-time position
  

• Monday through Saturday schedule
  

• One scheduled day off during the week
  

• Quick Lane operating hours are 7:00 AM to midnight
  

• Must be flexible to work varying shifts, including occasional evening hours when business needs require
  

This role requires a manager who can provide leadership coverage and help maintain smooth department operations during extended Quick Lane hours.

KEY RESPONSIBILITIES

Quick Lane Operations and Leadership

• Manage the daily operations of the Quick Lane service department
  

• Lead, coach, and motivate approximately 15 technicians and 3 service advisors
  

• Coordinate technician assignments, service workflow, scheduling, and shop productivity
  

• Monitor repair orders, turnaround times, efficiency, and overall department performance
  

• Ensure vehicles are serviced efficiently while maintaining high standards of workmanship
  

• Establish clear expectations for team performance, accountability, and customer service
  

• Support employee training, development, and continuous improvement
  

• Maintain a clean, organized, and safe shop environment
  

Service Sales and Department Performance

• Drive service department revenue through maintenance recommendations and additional repair opportunities
  

• Coach service advisors on presenting recommended services and communicating value to customers
  

• Identify opportunities to improve hours per repair order, labor sales, and overall service performance
  

• Monitor sales results, technician productivity, and key department performance metrics
  

• Promote customer retention through professional service, quality work, and consistent follow-up
  

• Work with dealership leadership to achieve department sales and profitability goals
  

Automotive Maintenance and Repair

• Oversee routine maintenance and light repair services, including oil changes, tires, brakes, alignments, batteries, and fluid services
  

• Ensure technicians properly identify and communicate additional maintenance and repair needs
  

• Maintain quality control and ensure services are completed according to dealership standards and manufacturer recommendations
  

• Monitor parts and supply availability and coordinate with the parts department to minimize delays
  

• Ensure technicians follow established procedures and workplace safety requirements
  

• Address workflow issues and help resolve technical or operational challenges
  

Customer Experience and Service Advisor Support

• Ensure customers receive timely updates and clear explanations of recommended services
  

• Support service advisors with customer concerns, repair recommendations, and service-related questions
  

• Help resolve customer complaints professionally and efficiently
  

• Maintain high standards for customer satisfaction, service quality, and communication
  

• Build a team culture focused on trust, transparency, and long-term customer relationships
  

Administrative and Department Management

• Monitor repair orders, service estimates, labor sales, and department reporting
  

• Review performance metrics and identify opportunities to improve efficiency and profitability
  

• Coordinate with parts, sales, and other dealership departments as needed
  

• Maintain compliance with dealership policies, manufacturer procedures, and applicable safety standards
  

• Assist with staffing, scheduling, employee development, and operational planning
  

REQUIRED QUALIFICATIONS

• Previous automotive dealership service management or leadership experience
  

• Strong understanding of automotive maintenance, light repairs, and service department operations
  

• Experience leading technicians, service advisors, or other automotive service personnel
  

• Ability to manage a large team while maintaining productivity, quality, and accountability
  

• Strong understanding of service sales, maintenance recommendations, and upselling
  

• Excellent communication, leadership, and problem-solving skills
  

• Ability to monitor department performance and work toward sales and productivity goals
  

• Strong organizational skills and the ability to manage multiple priorities
  

• Customer-focused mindset with a commitment to service excellence
  

• Ability to work a Monday–Saturday schedule with one weekday off
  

• Flexibility to work occasional evening shifts based on operational needs
  

• Valid driver's license and acceptable driving record
  

PREFERRED EXPERIENCE

Candidates with experience in the following areas are strongly encouraged to apply:

• Ford Quick Lane or another dealership quick service operation
  

• Express service or high-volume maintenance departments
  

• Automotive Service Manager or Assistant Service Manager positions
  

• Managing multiple service advisors and a large technician team
  

• Technician productivity, labor sales, and service department profitability
  

• Dealership service metrics, repair order management, and workflow optimization
  

• Customer retention and service advisor coaching
  

WHAT MAKES A STRONG CANDIDATE?

The ideal candidate is an organized, hands-on automotive service leader who can balance people management, shop operations, customer satisfaction, and sales performance.

You know how to keep technicians productive, help service advisors sell recommended maintenance, manage competing priorities, and maintain accountability across a busy department.

Most importantly, you're comfortable leading a sizable team and understand what it takes to keep a Quick Lane operation running efficiently throughout extended business hours.

READY TO TAKE THE NEXT STEP?

If you have automotive dealership service leadership experience and are ready to lead a high-volume Quick Lane operation, we encourage you to apply.

Join Chalmers Ford in Rio Rancho, NM, and bring your leadership, operational expertise, and commitment to automotive service excellence to our team.

All interviews are scheduled by appointment only. No walk-ins will be accepted. Please apply first to schedule an interview.