Automotive Mobile Diagnostic Technician

Job Summary

Mobile Service Technicians will complete air conditioning service, automotive repairs, on site scanning support, wire repairs and diagnostics within their market area.

Roles & Responsibilities

• Customer service focused, ability to develop relationships and deliver operational consistency

• Perform Air Conditioning Evacuation & Recharge

• Troubleshoot and diagnose mechanical and electrical repairs

• Understand and complete estimating, invoicing, part identification, pre and post quality control checklists

• Adequately explain technical diagnoses and repair planning needs to include shop personnel, insurance adjusters, and customers

• Utilize various tools, diagnostic equipment, and Virtual support team resources to make the most effective recommendations

• Test drive vehicles after repairs are completed

• Check all parts for quality and accuracy before installing

• Complete assigned training and certifications, to include continuing education courses

• Communicate with field team to ensure efficiency and productivity

• Maintain a well-organized work area

• Responsible for ensuring tooling software updates are completed immediately

• Accountable for assigned inventory

• Including: Laptops, OE scan tools, VCI, other equipment provided

• Develop and maintain excellent customer relationships through our company purpose and core values

Qualifications, Education & Experience:

• Minimum of 3 years automotive repair experience

• Trade school experience a plus

• ASE or I-CAR certifications a plus

• Knowledge of diagnostic scan tools and factory software

• Obtain AC certification & follow safety standards

• Excellent customer service and communication skills

• Knowledge and ability to use computers, mobile devices, and related technology efficiently

• Self -motivated, positive attitude, with a customer focused vision

Requirements:

• Must be at least 21 years of age

• Must have a valid driver’s license and ability to pass MVR check

• Ability to pass a background check

• Must be able to lift 60 pounds independently

• Travel may be required for continuing education and certification training

• Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping

• Requires frequent driving of company and customer vehicles

• Extensive travel within assigned area is expected

• May have exposure to fumes, dust, and chemicals

• Ability to work in a shop environment in inclement weather

• Required to wear PPE to include but not limited to facial covering, eye protection, gloves