Automation Stream Lead [Customer IT Support]
Banco Plata · Cyprus ·
- Seniority
- Lead
- Category
- Support
Banco Plata · Cyprus ·
We are looking for an Automation Stream Lead to join our Automation team.
The Automation team is responsible for building and scaling internal automation solutions that optimize business processes across Plata. We design and maintain complex workflows, integrate dozens of internal and external systems, and leverage AI technologies to automate operations, improve efficiency, and enable faster decision-making across the company.
As an Automation Stream Lead, you will take full ownership of our automation ecosystem, combining technical leadership with hands-on engineering. You will define the technical direction of the stream, mentor the team, and actively design and implement high-impact automation and AI solutions. This role is ideal for someone who enjoys being a "playing coach"—leading by example while remaining deeply involved in architecture and development.
Defining the roadmap and technical strategy for the automation stream, aligning priorities with business objectives
Designing, building, and maintaining scalable, high-load automation workflows using n8n and other low-code platforms
Driving the adoption of AI-powered automations by integrating LLMs, AI agents, vector databases, and intelligent workflows into business processes
Mentoring engineers, establishing engineering standards, conducting workflow and code reviews, and supporting the team's technical growth
Collaborating with cross-functional and international stakeholders to translate business requirements into scalable technical solutions
Ensuring the reliability, security, and scalability of the company's automation and integration infrastructure
Continuously improving automation architecture, development practices, and operational efficiency
Proven experience as a Tech Lead, Team Lead, or Senior Automation Engineer ready to take ownership of a technical stream
Strong hands-on experience with automation and low-code platforms such as n8n, Make, Airtable, or similar
Practical experience delivering AI-powered solutions using LLMs, RAG systems, agentic workflows, and APIs such as OpenAI or Anthropic
Solid programming skills in JavaScript/TypeScript and Python
Strong understanding of REST APIs, Webhooks, authentication mechanisms, SQL, and system integrations
Experience designing scalable architectures and making technical decisions for business-critical systems
Strong analytical mindset with the ability to optimize complex business processes through automation
B2 or higher English level for effective communication with an international team
Experience with AI frameworks such as LangChain or LlamaIndex
Experience with Jira Software and Jira Service Management, including advanced API integrations
Experience with self-hosted infrastructure, Docker, CI/CD pipelines, and monitoring tools such as Prometheus and Grafana
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: Valuing open, transparent communication
Supportive Team: A strong, collaborative community
Celebrating Achievements: Recognizing our wins together
High-Tech Environment: A team of talented professionals passionate about building cutting-edge automation and AI solutions
Relocation support to one of our hubs — Cyprus, Georgia, Serbia, or Kazakhstan — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training, and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave