We're fast learners, hard
workers, natural collaborators... and we Make Modern Happen!
Our ambition is to unlock the
potential of our digital world so that organisations everywhere can innovate
and thrive securely. We aim to achieve this goal by bringing together the
world’s most talented people and the most powerful technologies, combining them
to address our customers' challenges and to build something stronger together.
If you share
our vision, join us!
Right now, we
are looking for an Automation Engineer to integrate our Internal team.
Your
responsibilities include:
- Managing and maintaining a dedicated UiPath
tenant, ensuring all existing automations are operational, stable, and
aligned with agreed service standards.
- Developing new automation workflows to support
Service Desk operations, request fulfilment, and incident management
processes.
- Refactoring and optimising existing automations,
or re-platforming them into preferred development, orchestration, and
fulfilment tools where required.
- Collaborating with Service Desk agents, team
leaders, and ITSM stakeholders to identify automation opportunities and
reduce manual workload.
- Integrating automation solutions with ITSM
platforms (ServiceNow), Active Directory, and other operational tools used
within the service.
- Ensuring all automations include audit trails.
- Supporting continual service improvement
initiatives by documenting automation performance and contributing to
reporting packs.
- Maintaining knowledge articles and operational
documentation related to automation workflows.
You
must have:
- 3 years of professional experience in RPA
development and automation engineering
- Hands-on experience with UiPath (development,
orchestration, and maintenance)
- Proven experience integrating automation
solutions with ITSM platforms, preferably ServiceNow
- Familiarity with Active Directory, Microsoft 365,
and standard IT service management tooling
- Understanding of ITIL processes, particularly
Incident Management, Request Fulfilment, and Change Management
- Strong troubleshooting and root cause analysis
skills
- Ability to document processes and produce clear
technical and operational documentation
We
Value:
- UiPath certification (e.g., UiPath RPA Developer)
- Experience with Microsoft Power Automate or other
workflow orchestration platforms
- Knowledge of scripting languages (e.g.,
PowerShell, Python) for automation support
- Familiarity with Nexthink, Talkdesk, or similar
service desk tooling
- Experience with CI/CD pipelines and
Infrastructure as Code approaches
- ITIL Foundation
certification
We
offer:
- Regular professional
development;
- Health insurance, with family package;
- Office facilities for meals and snacks;
- Regular teambuilding
programs;
- Friendly workplace.
Workplace: Lisbon - Hybrid
Claranet, Make modern happen!