Assurance Learning and Development Senior Manager
pwc · Toronto ·
- Seniority
- Senior
- Employment
- Contract
- Category
- HR
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Human Capital (HC)Management Level
Senior ManagerJob Description & Summary
The Assurance Learning and Development (L&D) Senior Manager will support the development pillar’s vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, curiosity and teamwork are valued, and our people actively seek challenging opportunities to learn and develop to their full potential.Reporting to the Director, Assurance Learning & Development, the Senior Manager, Governance, Operations and Transformation is responsible for building and evolving the operating model that enables the successful delivery of Assurance L&D priorities, including the Assurance transformation.
The role provides leadership across governance, compliance, operational excellence, portfolio visibility and transformation initiatives while supporting scalable learning delivery and continuous capability development.
Working across Program Management, Compliance and Operations, the Senior Manager creates clarity, drives continuous improvement, strengthens decision-making and helps position Assurance L&D for future business needs.
The Opportunity
As an Assurance Learning and Development Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Establishing governance frameworks and operating rhythms across Assurance L&D
Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies
Ensure strategic alignment of programs and initiatives with business priorities
Oversee the design and implementation of scalable operational processes and standards
Lead process improvement initiatives that improve quality, speed and stakeholder experience
Identifying opportunities to leverage automation, AI and digital tools
Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solutions
Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities
Encourage application of design-thinking principles across strategic initiatives and operational improvements
Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions
Lead change management initiatives related to new operating models and processes.
Build operational excellence capabilities within managers across the team while fostering collaboration within a hybrid and geographically dispersed team
What You'll Bring
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
Undergraduate degree in related field
A background in Learning & Development, adult education, learning design, learning operations, talent development, or capability-building environments is considered a strong asset but is not required
Commitment to supporting team growth and development
Demonstrated success managing complex initiatives involving multiple stakeholders
A track record of improving processes, governance or operational effectiveness
Skilled in influencing stakeholders and managing organizational change
Compliance, risk or quality management
Portfolio or PMO leadership
Governance and risk management
Operational planning and execution
Performance reporting and decision support
Ability to analyze information and develop practical insights
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $101,300-151,300. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 39 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
September 10, 2026We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).