Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.
Our people are our strength.
Role Description
The Associate Technical Consultant plays a key role in providing implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions. This role involves working closely with clients to understand their business needs, configuring solutions to meet those needs, and ensuring successful project delivery. The Technical Consultant collaborates with internal teams and stakeholders to drive customer satisfaction, adoption, and project success.
Responsibilities
- Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions and implement recommendations.
- Serves as primary liaison between company and client building rapport and relationship.
- Maintain notes & communication channels regarding project progress with clients & internal resources.
- Conveys customer feedback to product development staff.
- Possesses thorough knowledge of company’s products used by customers.
- Resolves clients’ questions or problems over the phone or internet in the areas of system configurations/setup, product functionality and bugs/enhancements.
- Provides product and technical support to customers answering complex questions on functionality and product usage.
- Provides technical support to customers by programming updates to custom logic, system setup, updates system mappings and/or configurations according to specific requirements.
- Keeps customer informed of progress/status of issue and how and when it is resolved.
- Provides technical support by troubleshooting and resolving externally reported application issues. Involved in any additional follow up, testing and troubleshooting.
- Responsible for appropriate referral to other departments and quality assurance areas.
- Operates under moderate supervision.
- Target driven work results expected.
- Promotes and maintains a high quality, professional, service-oriented company image among users.
Qualifications
- A bachelor’s degree in Computer Science, Finance, or related degrees.
- 1-2 years of experience with impact analysis, requirements gathering and user acceptance testing.
- Proficient in Microsoft SQL, Microsoft SQL Server Management Studio or similar tool.
- Object oriented programming or scripting with preference for JavaScript and C#.
- Ability to create and modify queries to extract and update data using commands such as:
- IsNull and Coalesce functions
- Variables
- Unions
- Joins
- Excellent writing, editing, interpersonal and communications skills.
- Proficient PC skills used, as required, for testing, troubleshooting, call logging, product configuration.
- Good troubleshooting and problem-solving abilities and logic skills.
- Must love working with external clients.
- Must love being part of a team and collaborating to review and find best solutions and resolutions.
- Professional appearance and presentation required.
- Salesforce or comparable support ticketing system experience is a plus.