KEY RESPONSIBILITIES / ACCOUNTABILITIES
Release & DevOps Support
- Assist in coordinating application deployments and release activities.
- Support release validation, testing coordination, and deployment checklists.
- Maintain release documentation and change records.
- Help monitor CI/CD pipeline executions and report failures or deployment issues.
- Ensure adherence to change management and release governance processes.
AI, Copilot & Innovation Support
- Participate in AI and Copilot adoption initiatives within the Maximo ecosystem.
- Assist with research, testing, and documentation of new technology solutions.
- Support proof-of-concept activities and innovation programs.
- Identify opportunities to improve team productivity through automation and AI-enabled capabilities.
Agile Delivery Support
- Support Scrum ceremonies including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
- Track delivery activities, action items, and project milestones.
- Assist with status reporting, documentation, and team coordination.
- Collaborate with Product Owners, Developers, QA, and Infrastructure teams to support successful delivery outcomes.
Documentation & Process Improvement
- Create and maintain operational procedures, knowledge articles, and support documentation.
- Assist in gathering metrics related to incidents, releases, and system performance.
- Identify opportunities for process improvements and operational efficiencies.
- Support automation and standardization initiatives where applicable.
Application Support & Operations
- Monitor application health, scheduled jobs, interfaces, and system alerts.
- Assist in analyzing and documenting application issues and support tickets.
- Escalate critical issues to senior team members and support teams as needed.
- Participate in root cause analysis activities and documentation.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Recent graduate or up to 2 years of relevant internship or work experience.
Technical Skills
- Basic understanding of enterprise applications and software development lifecycle (SDLC).
- Familiarity with Agile methodologies and Scrum concepts.
- Basic knowledge of DevOps concepts, CI/CD pipelines, and release management.
- Exposure to Azure DevOps, Jira, ServiceNow, or similar tools is preferred.
- Understanding of databases, APIs, and system integrations is desirable.
- Exposure to IBM Maximo or Enterprise Asset Management (EAM) solutions is an advantage but not required.
Soft Skills
- Strong analytical and problem-solving abilities.
- Good verbal and written communication skills.
- Ability to learn new technologies quickly and adapt to changing priorities.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively within a global team environment.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, or other characteristics protected by law.