Associate Service Technician

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Position: Associate Service Technician

Location: Estado de Veracruz, Martínez de la Torre, localidad de Paso Largo | Alamo, Estado Veracruz.

Formación: Técnico e Ingeniero Mecánico-Eléctrico

Position Summary

Performs mechanical and electrical maintenance and field service on JBT rental and/or sold equipment (citrus juice extractors and ESS support equipment) installed at customer sites across the region. Ensures reliable operation of equipment, effective communication on safety, and high standards of customer service, while accurately managing parts, documentation, and compliance with JBT policies.

Position Objective

Provide maintenance and service to JBT rental and/or sold equipment (citrus juice extractors and ESS support equipment) installed at various customer facilities in the region. This includes performing preventive and corrective maintenance, supporting the supply of spare parts, promoting a strong safety culture, and delivering excellent customer service.

Key Responsibility Area #1: Customer Service / MCCA Supply Chain (E)

• Follow up on maintenance activities, spare parts supply, and identification of customer needs with plant, production, and maintenance managers.

• Ensure the supply chain for spare parts for rental equipment (EJ and ESS), maintaining local stock levels to achieve delivery times shorter than factory lead times and aligned with customer requirements.

• Perform on-site service to ensure high-quality customer support for mechanical and electrical maintenance of rental equipment in the region.

• Assume responsibility for JBT equipment (rented or sold) during the assigned shift and at the customer site, ensuring equipment is kept in optimal operating condition.

• Complete or assist in completing internal and external checklists and service reports, and submit them to the Service Coordinator or Supervisor in a timely manner.

Key Responsibility Area #2: General Maintenance System (GMS) (E)

• Enter service work orders (OSM) into the GMS to record service time and spare parts used during maintenance activities.

• Record and report hour meter readings.

• Administer and reconcile physical inventory versus GMS system inventory, ensuring accuracy and proper control of parts and materials.

Key Responsibility Area #3: Safety (E)

• Understand and comply with JBT global safety policies and procedures.

• Report unsafe conditions or unsafe acts in the workplace (Near Miss) in a timely and accurate manner.

• Complete risk assessment forms for new equipment installations or visits to new customer sites.

• Implement 5S practices in the work area to maintain order, cleanliness, and efficiency.

• Ensure that customer facilities where JBT equipment is installed operate in a safe environment, in alignment with JBT safety standards.

• Successfully complete and maintain all required training for apprentices and service technicians.

Key Responsibility Area #4: Human Development and Intellectual Capital (E)

• Comply with all JBT ethics policies and guidelines.

• Support and participate in company training programs that promote the development of employee competencies.

• Assist with onboarding and training of new hires, sharing technical knowledge and best practices.

• Participate in ethics training, work environment initiatives, and other seminars or programs aimed at employee development.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

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